Keyboard mapping problem caused by the virus.

Recent activity of the virus, an exe PC Tools, which followed without his knowledge, was opened and loaded. The removal of virus has been resolved by Norton but left the PC with keyboard problems. Some keys on the keyboard will power off the computer, restart in safe mode. As 'f' keys, ctrl, entry etc... but not all the time.  PC works fine, but having trouble isolating the way to replace the keyboard map and see if it cures the problem. After that a complete scrub and the download of the original with better security software! Thanks for help

Hello

1. What is the serial number and model of the keyboard?

2. is it wireless or wired?

3. were there any changes (hardware or software) to the computer before the show?

Perform the steps in the article mentioned below and check if the problem persists.

http://support.Microsoft.com/kb/258826

Hope this information helps.

Tags: Windows

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