KOOBFACE IS FALSE ALARM OF IT?

I WAS WORKING ON A NEW LAPTOP OS X YOSEMITE WHEN BELLS AND WHISTLES EXPLODED, THE WINDOW POPS UP SAYING THAT I HAD BEEN HACKED AND CALL APPLE AT # GIVEN. IT DIDN'T SOUND RIGHT, BUT ULTIMATELY, I CALLED. AFTER I LET HIM SHARE THE SCREEN "" RESCUE", HE FOUND MALWARE CALLED KOOBFACE AND STARTED A DOWNLOAD THAT WOULD OPEN IMMEDIATELY. BUT THEN HE WANTED MONEY $199 FOR A YEAR'S WARRANTY, OR $399 FOR PERMANENT WARRANTY.

HE HAD STRONG ACCENT AND I COULD HEAR IN THE BACKGROUND. I DON'T HIM DID NOT TRUST AND WAS AFRAID BECAUSE HE WAS IN MY COMPUTER DUE TO 'RESCUE '... IS MORE, THINK IT WAS APPLE, SO I JUST SHUT DOWN THE COMPUTER AND CHANGED MY PASSWORDS ON ANOTHER LAPTOP, THE ONE I USE NOW.

IT WAS LEGITIMATE AND I MESSED UP? OR WAS IT A SCAM AND A PERSON REALLY ME HACKED AND CAN ACCESS EVERYTHING ON ALL MY COMPUTERS, INCLUDING THIS ONE AND A DESKTOP COMPUTER?

Anything other than a scam. As long as you don't give any personal information, it cannot access anything on your Mac. Never share your password admin period.

Force Quit Safari by using the command + Option + ESC keyboard shortcut then restart Safari while holding down the SHIFT key. Preventing failback of your last Safari session.

Tip: To open Safari without RESUME, hold down the shift (⇧) you open Safari. Safari opens with the options you selected in the "General tab" in Safari preferences, options such as your homepage.

Don't forget, Apple will never contact you directly phone or otherwise with respect to malware.

Tags: Mac OS & System Software

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