L7680 All In One - scan light turns off before full page is scanned

When I choose to scan or copy, my L7680 starts the function chosen, but after scanning about 3 inches of the page, the scan turns off light and the rest of the document will appear as solid black. Any ideas on what is the problem and how it can be repaired?

Thank you.

Hi there SLM64,

Welcome to the Forums

I noticed the problem you are having with your Officejet Pro L7680.

I understand that you notice the scanner bulb turn off and it's causing most of your explorations or copies of out of the black. It is a hardware problem that seems as the scanner begins to fail. I have a guide below for you that means two things to try, however, if the guide does not solve the problem, I would suggest calling technical support of HP. They have an option of recovery for you to buy a new unit.

A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

If you call in North America, the number is 1-800-474-6836 and for all
other regions, click here: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

All the best,

Tags: HP Printers

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