L7680 error 8, [(1.0,-21472221164)]

Download and run OJ_AIO_L7X00_Full_Win_WW_140_408.exe to L7680 on 8.1 Win 64-bit (with off virus check) fails. Error window has "the HP imaging device is not found. Try the following steps. "etc. The steps do not work. Extended error information gives 8, [(1.0,-21472221164)], but it is not found using the search. Control for scanning window, utils, etc is not created. Printing and scanning from other software works.

Hi ted_h,

Thank you provided the information and error codes.

I was checking the different ways we can get the software installed.

Please uninstall all and install it again, this time, select choose tracking software to be
installed, please uncheck everything except the required software.

Put a tick on by IRIS, HP Image function only OCR software.

Do not install the solution Center HP because the origin of the problem.

Then download the other full of features like OJ 6500 wireless, given that this printer will be the center of solutions HP included in the package and is the most recent version.

Install the software, disable all software provided with the package with the exception of the HP Solution Center.

When the USB cable is needed to be plugged, just put a check mark in the box below to install the software without the printer since you have a different printer model, but you only need the center of solutions hp in this installation package.

HP Officejet 6500 all-in-One Printer - E709a drivers.

Let me know if it works for you.

Thank you.

Tags: HP Printers

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