L7780 HP 'add a device' can not detect the printer on the network

I have a HP OfficeJet Pro L7780 printer and a laptop running Windows 7 Hp. The HP Solution Center has stopped working recently and now gives a message error "HP Solution Center cannot work because your installation of the device is not complete."

I've uninstalled and reinstalled the software "OJProL7X00_Full_14.exe" and when I go to 'Add a device' it cannot find my printer on the network, even when I enter the IP address.

I ran "OJ6500vE709_Scrubber_14.exe" - bird 1-2-3-4 and it did make a difference.

The printer is connected to the network and I can add it as a printer in the window "Devices and printers" window so I can print to it, but without the HP Solution Center software, I can't scan.

So Windows can detect the printer on the network and when I add the printer in this way, all 4 computers connected to our network can print to it fine.

HP Print & Scan Doctor detec the printer on the network can. When I run that it is said that the comprehensive software solution for your product is not installed on this computer and when I click on the button 'Install Software', need me just the OJProL7X00_Full_14.exe file. The software seems to install fine but I can't add a device.

HP printer install wizard for Windows can detec the printer on the network. When I run that it is said that the current full HP software is already installed and drivers seem to be installed correctly. A test page will print perfectly.

But "Add device HP A" not somehow the printer detec.

Please notify.

Hello Impact,

I see that you spent a lot of time trying to solve the problem of the HP Solution Center not allowing you to scan. Uninstall and install it, rub the software and execution of printing and scanning Dr. / Printer Wizard are all the steps I would have suggested do you.

I would like you to follow the steps described in this document from HP: the progress bar on the Software Installation stops or stalls, many steps in it you all ready done but please follow the document from top to bottom.

Before you start to trouble shoot the issue still provides also the computer is not connected to a VPN (Virtual Private Network) and you can access the printers on-Board Web server by entering the printers IP address in Internet Explorer.

Let me know how this document from HP has helped.

Thank you

Tags: HP Printers

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