Lack of recovery of the XP HE CD

How to get the recovery CD you contacted Gateway and the system is out of warranty, so the CDs are not available. The machine died with a total failure of the hard drive. I have the license key on the bottom of the PC and a new drive ready to install with no operating system.

Any suggestions?

Thank you...

Hello Midlo M.

Third parties would be my first try, because the original recovery disks are better for average users more than just a generic solution IMO.  Try auction sites online (but attention looking for the real gateway printed discs for your model vs general initialization and repair or burnt disks), or try to www.restoredsiks.com

If no joy anywhere on it, get hands on a real Microsoft hologrammed XP Home Edition installation CD, BUT the CD must have "for distribution with a new pc only" engraved in the hologram in the upper left quadrant.  It is an OEM/systembuilder disc, which will work with the product key on the certificate of authenticity (CoA) on th computer.  Other disks that are full retail, upgrade retail or volume will not accept the product key on the certificate of authenticity.  For security reasons, do not use all burned disks or disk images downloaded from anywhere - these are likely chock full of malware.

Install your new HARD drive, start the computer, and make sure that the disc is recognized at its full capacity of configuration of the BIOS of the computer.  If this is not the case, a BIOS update may be necessary.

Then insert the restore disc real bridge or genuine Microsoft disk and restart.  Choose an option to boot from the CD.  If a gateway recovery disc, do the bridge on their website for the execution of a recovery.  If a Microsoft disc, follow the prompts to accept the EULA, do one or more new partitions on the HARD disk, format the partition you want to install Windows XP, then install XP it on that partition.  The installation program is running and request you a product key.  Use the one which concerns your CoA, NOT one supplied with the hologrammed installation disc.  More questions on computer names, etc.  Let him finish.

After complete installation and reboot, DO NOT accept the prompt to automatically activate online (assuming that the installer has found and installed your network card).  Instead, choose Activate XP by phone.  The wizard displays a digit (IIRC) installation ID 54, then you will have to dial a phone number, you enter the Installation ID in the automated phone system.  At this point the system is you will give an activation ID 54 figure to enter Activation Wizard (activation of complement) or your application will be rejected.  If rejected, choose the option to speak directly with a representative of activation (offered only during normal hours of your country/region).  Explain to the living rep that your HARD drive is dead, gateway could not send you recovery disks if you had to use a real systembuilder hologrammed intallation disk as well as the cost of your computer's product key to reinstall Windows on the replaced HARD disk.  The rep should provide you with an activation code.

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Tags: Windows

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