Laptop 15.6 inch HP 15-d030nr: my fan does not work

Hello! My laptop HP 15 has had problems lately. It was "overheating" due to a malfunction of the cooling fan.  But... for some reason it isn't overheating when it is on the charger. I think that overheating began in February, but I could be wrong. I had the laptop for a 1 year and a half. Any help would be appreciated!

Hey @MakoReizei,

Welcome to the Forums of HP Support!

I see that you have some problems with your HP 15-d030nr laptop overheating. I can help you with that.

To start, make sure that the laptop is plugged directly into a wall outlet, not a surge protector. Once completed, this document describes How to troubleshoot the fan and overheating problems on your laptop.

Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: Notebooks

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