laptop Compaq CQ58: id of failure to the dst short hard drive RGF0R0
my notebook Compaq CQ58 3 year, husbands, froze and wouldn't respond, after a few hours I force it down by pressing the power button, when I tried to start it up again once he went int automaticic repair, it took more than 24 hours.
but the computer continues to freeze and go into the auto repair each time and was unusable.
I don't have a recovery disk, none came with the computer and stupidley has not created a when the computer was new. being the only other computer that I have a windows vista I could not create one on this machine.
As their was anything important stored on the computer I decided to reset the computer hoping that would solve the problem.
I followed the instructions and the computer seems to be going through the motions to reinstall when he got stuck in a loop of
the HP points logo swirling
a popup with the date and time and please wait
a white screen with the top of the window cmd at the bottom left of the screen
back to points logo and swirling HP
a popup with the date and time and please wait
a white screen with the top of the window cmd at the bottom left of the screen
After 48 hours I force crashed computer
I ran the race test that everything happened except the short DST hard drive
Falure ID: RGF0R0 - 69781:-MFKT1F-60WU03
This means that the hard drive needs to be replaced and if so should I also a recovery disc, the laptop is out of warranty
Thanks in advance for any help
Fiona-s wrote:
I ran the race test that everything happened except the short DST hard drive
Falure ID: RGF0R0 - 69781:-MFKT1F-60WU03
This means that the hard drive needs to be replaced and if so should I also a recovery disc, the laptop is out of warranty
Thanks in advance for any help
Hello Fiona-s,
Thanks for posting in the Forum of Support HP!
I'm afraid that the HARD drive has failed - the question is material one and all simply restore/reinstall will not solve it. Yes, you need to replace the HARD disk new or better with the SSD. SSDS are up to 10 times faster than hard drives:
> http://ocz.com/consumer/ssd-guide/ssd-vs-hdd
> https://en.wikipedia.org/wiki/Solid-state_drive
There are more than 100 manufacturers and sellers SSD, but personally, I would choose Samsung, Intel, Toshiba, or OCZ ones.
Microsoft Windows 7, 8.1, and 10 have supported for SSDS. Vista and XP - no
You will need a recovery media to restore the windows once you have installed the new SSD or HARD disk.
You can get possible by contacting HP Support. Here's how:
> http://support.hp.com/us-en/document/bph07143
> http://www8.hp.com/us/en/contact-hp/contact.html
> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Feel free to post if you have any other questions.
Tags: Notebooks
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Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - 4F8HK - M4P73-W8DQG
The Windows Product Key hash: Xs1iQgVeo0C + sObJxS7eu + FuBPQ =
Windows product ID: 00359-OEM-8992687-00057
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {BED6955A-ADD1-4BFF-A73B-532792207817} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120830 - 0333
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
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Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Home and Student 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Users\Kurt A. Brown\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
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Office details:{BED6955A-ADD1-4BFF-A73B-532792207817} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-W8DQG 00359-OEM-8992687-00057 2 S-1-5-21-2348594013-2988628447-135780450 TOSHIBA Satellite A505 INSYDE 1.80 20100525000000.000000 + 0004A043107018400F8 0409 0409 Time(GMT-05:00) Standard is 0 3 TOSINV TOSINV00 100 100 Microsoft Office home and Student 2007 12 276F0FD63640740 Xx 2U7ZH1mcLzPu8B2xK8IJuhjc plus 81602-928-9574262-68387 1 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
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Installation ID: 010371792021686926736144356935893366062274769915236573
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
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Partial product key: W8DQG
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Trust time: 20/01/2013-08:02:32Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 1:19:2013 14:29
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
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Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
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Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
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N/AActivation 2.0 data OEM-->
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Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
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APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
START TOSINV TOSINV00
MCFG TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT PmRef CpuPmnow, your report looks normal. you're good to go.
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