Laptop does not recognize the usb mouse or the internal speakers.

The laptop does not recognize the USB mouse. I have re installed the drivers from the site of the constructor (HP), but it still does not work.

In addition, the internal Laptop speakers no longer work. There is no sound coming out of the laptop and it does not recognize the external headphones plugged into the headphone jack.

I ran several troubleshooting utilities (audio playback, FixIt) and they are no help.

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Hello

Thank you for keeping us posted.

Sorry for the late reply.

I imagine the inconvenience that you are experiencing. However, I appreciate your efforts to resolve the issue.

I would suggest trying the following methods and check if it helps.

Method 1:

How to use the tool File Checker system to repair missing or corrupted system files,

Please follow the steps in the link provided below.

https://support.Microsoft.com/kb/929833?WA=wsignin1.0

Note: System File Checker is a Windows utility that allows users to find corruptions in Windows system files and restore the damaged files. This article describes how to run the system (SFC.exe) to File Checker tool analyzes your system files and to repair the system missing or corrupt files in Windows or Windows 8 8.1. If a Protection of resources Windows (WRP) file is missing or is damaged, Windows may not behave as expected.

If the problem persists, follow method 2

Method 2:

Run a full scan of the computer with the Microsoft Safety Scanner to make sure that the computer is virus-free.

Microsoft, security scanner please follow the steps in the link provided below.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note: data files that are infected must be cleaned only by removing the file completely, which means there is a risk of data loss.   

     

If the problem persists, follow method 3

Method 3:

I suggest you try the steps from the following link and check if it works.

No sound in Windows.

http://Windows.Microsoft.com/en-us/Windows/no-sound-help#no-sound=Windows-8&V1H=win8tab4&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

For the problem with the USB mouse, there could be a possibility that there is a conflict of material with the mouse.

I suggest you to try some other USB mouse with the laptop and check if it works.

I hope this information is useful.

Please let us know if you need more help, we will be happy to help you.

Tags: Windows

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