Laptop does not turn on but the power button is on ip

I just bought my HP Pavilion 360 less than a month ago and it's been used for research and schoolwork. No virus or threats have been detected. It was working fine today until I had to load it. When it was fully charged, I turned it on and the screen just frozen. I tried to shut down by pressing the power button, but it did not work. Now, to just black screen but the power button turned on (meaning it's on). What should I do?

1. don't remove the battery from your laptop

2. just to unplug the AC power from the laptop adapter

3. press and hold the power button on your laptop for 1 minute

AFAIK, this should make the difference

Hope this helps, for other queries in response to the post and feel free to join us again

* Click on the star of CONGRATULATIONS on the left to say thank you *.

Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

Thank you

K N R K

I work on behalf of HP

Tags: Notebooks

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