Laptop Energy Star - 15r210ne: cannot download and install updates with HPSA

It is a new old laptop in a few months. HPSA shows that there are many upgrades available, but when I try to update, just HPSA created restore point and connects with the HP servers only. Do not download or installation. As noted other support information, I checked the version HPSA and shows that it is the last (7-6-31-30). I downloaded and installed the updates of the last few months back from other countries before moving on to the India. Y at - it no sectoral implemented is necessary?

Hello

Thanks for posting in the Forum from HP Support.

Have you tried to reinstall the program?

-Uninstall HP Support Assistant

-Restart the computer (restart, stop and then restart - just restart)

-Download and reinstall the software http://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/pl_ot_ob_ds_pd/hpsupportassistant_cc/dt

You say that the program does not install updates? Error messages?

Internet connection is present?

What updates you see are listed for download?

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