Laptop freezes when running applications
I got a G6 Pavilion - 2263ca with Windows 8. When I open an application on the start screen, the laptop freezes and closed. I ran a system recovery and all the system diagnostics, but nothing has changed and I can't find a hardware problem. I sent it for repair in the workshop, they replaced the HARD drive and reinstalled the OS but nothing changes. Right now, all I can do is reinstall the RAM, but seriously, I don't think it will solve the problem. Please help me :-(
Hello
Try the following.
In regards to the manual maintenance on the link below, delete one of your memory modules and then see if the laptop works Ok. If it doesn't, try the same module, but in another location. If it is still working properly, try the other memory module in both slots, to see if any combination will allow the laptop to run without freezing.
The procedure for withdrawal of these modules is detailed from Page 55 of your & Maintenance Guide.
Kind regards
DP - K
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Use the startup clean and other methods to try to determine the cause of and eliminate problems.
---------------------------------------------------------------
References to Vista also apply to Windows 7.
What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
on this machine, including those you have uninstalled (they leave leftovers behind which can cause
strange problems).----------------------------------------------------
Follow these steps:
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http://www.SevenForums.com/tutorials/433-disk-check.html==========================================
After the foregoing:
How to troubleshoot a problem by performing a clean boot in Windows Vista or
Windows 7
http://support.Microsoft.com/kb/929135Use advanced tools to solve performance problems in Windows 7
http://www.howtogeek.com/HOWTO/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-Windows-7/Problems with the overall speed of the system and performance
http://support.Microsoft.com/default.aspx/GP/slow_windows_performance?p=1How to troubleshoot performance issues in Windows Vista
http://support.Microsoft.com/kb/950685Optimize the performance of Microsoft Windows Vista
http://support.Microsoft.com/kb/959062
To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
reference (if you have a small box at the bottom left - show for all users, then check that).How to change, add or remove startup programs in Windows 7
http://www.SevenForums.com/tutorials/1401-startup-programs-change.htmlA quick check to see that load method 2 is - using MSCONFIG then put a list of
those here.
--------------------------------------------------------------------Tools that should help you:
Process Explorer - free - find out which files, key of registry and other objects processes have opened.
What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoruns - free - see what programs are configured to start automatically when you start your system
and you log in. Autoruns also shows you the full list of registry and file locations where applications can
Configure auto-start settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspxThere are many excellent free tools from Sysinternals
http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx-Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
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Ultimate and Enterprise)
http://www.AddictiveTips.com/Windows-tips/disable-Windows-Update-device-driver-search-prompt/===========================================
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http://support.Microsoft.com/GP/slow_windows_performance/en-usPerformance and Maintenance Tips
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