Laptop freezes when running applications

I got a G6 Pavilion - 2263ca with Windows 8. When I open an application on the start screen, the laptop freezes and closed. I ran a system recovery and all the system diagnostics, but nothing has changed and I can't find a hardware problem. I sent it for repair in the workshop, they replaced the HARD drive and reinstalled the OS but nothing changes. Right now, all I can do is reinstall the RAM, but seriously, I don't think it will solve the problem. Please help me :-(

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Hello

Try the following.

In regards to the manual maintenance on the link below, delete one of your memory modules and then see if the laptop works Ok.  If it doesn't, try the same module, but in another location.  If it is still working properly, try the other memory module in both slots, to see if any combination will allow the laptop to run without freezing.

The procedure for withdrawal of these modules is detailed from Page 55 of your & Maintenance Guide.

Kind regards

DP - K

Tags: Notebooks

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