Laptop frequently is off and does not restart even when the Start button / stop is held in

I have a notebook dv7-3060us running Windows 7, some mornings (every few days or weeks), I find, powered out and does not.  In press and hold the power button for 5-10 seconds has no effect.  I have to unplug and remove the battery to restart.  What happened several times.  I tried it with the battery removed, and it fails again, then.

A software problem can cause this?  I thought that holding the power button causes a material interruption and the BIOS takes over.

Is there a known hardware problem which can cause this?

Thank you

Adam

Hi Sean,.

Thanks for the suggestion.  Unfortunately, the steps listed for a hard reset was precisely what was needed to market every day.  So, we did about 50 times.  The real issue was whether a software problem could cause the phone to require a hard reset every time.

After not getting no response for a few weeks, I have restored your computer from a backup, I made after the update in the first place and then re-set everything.  So far, it has remained stable, which brings me to the conclusion that it is, in fact, a software issue.

Kind regards

Adam

Tags: Notebooks

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