Laptop hangs on microsoft running bars after a small drop to the floor

Hi I have an acer aspire 5315 windows vista home basic my daughter dropped it wot 3ocms for the laptop of ground fires and begins to start and then gets stuck on microsoft running bars I tried to go into safe mode and other options need help please as I can afford another laptop any suggestions would be appreciated

Hello

as he was droppped, in all likelihood there is material damage

You can try the following steps

If they do not contact Acer if under warranty

If it is under warranty, contact a local and trusted computer repair workshop

the link below is how to download and get a vista disk startup repair, which you can start from the

http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

Here's how to use startup repair system restore command prompt, etc. to bleepingcomputers link below

http://www.bleepingcomputer.com/tutorials/tutorial148.html

to boot from the dvd drive to be able to you will see a way to get into the bios Setup at the bottom of the screen or command menu start

It would be F2 or delete etc to enter the BIOS or F12 etc. for the start menu

Change boot order it do dvd drive 1st in the boot order

http://helpdeskgeek.com/how-to/change-boot-order-XP-Vista/

Tags: Windows

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    http://www.howtogeek.com/HOWTO/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-Windows-7/

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/default.aspx/GP/slow_windows_performance?p=1

    How to troubleshoot performance issues in Windows Vista
    http://support.Microsoft.com/kb/950685

    Optimize the performance of Microsoft Windows Vista
    http://support.Microsoft.com/kb/959062
    To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
    Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
    reference (if you have a small box at the bottom left - show for all users, then check that).

    How to change, add or remove startup programs in Windows 7
    http://www.SevenForums.com/tutorials/1401-startup-programs-change.html

    A quick check to see that load method 2 is - using MSCONFIG then put a list of
    those here.
    --------------------------------------------------------------------

    Tools that should help you:

    Process Explorer - free - find out which files, key of registry and other objects processes have opened.
    What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
    each process.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

    Autoruns - free - see what programs are configured to start automatically when you start your system
    and you log in. Autoruns also shows you the full list of registry and file locations where applications can
    Configure auto-start settings.
    http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
    Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
    http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

    There are many excellent free tools from Sysinternals
    http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

    -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
    When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
    Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
    a program that runs in your Windows startup.
    http://www.NirSoft.NET/utils/what_run_in_startup.html

    There are many excellent free tools to NirSoft
    http://www.NirSoft.NET/utils/index.html

    Window Watcher - free - do you know what is running on your computer? Maybe not. The window
    Watcher says it all, reporting of any window created by running programs, if the window
    is visible or not.
    http://www.KarenWare.com/PowerTools/ptwinwatch.asp

    Many excellent free tools and an excellent newsletter at Karenware
    http://www.KarenWare.com/

    ===========================================

    Think about it an absolute must - manually update your drivers.

    Vista and Windows 7 updated drivers love then here's how update the most important.

    This is my generic how updates of appropriate driver:

    This utility, it is easy see which versions are loaded:

    -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
    For each driver in the list, additional useful information is displayed: load address of the driver,
    Description, version, product name, company that created the driver and more.
    http://www.NirSoft.NET/utils/DriverView.html

    For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
    Control Panel - device - Graphics Manager - note the brand and complete model
    your video card - double - tab of the driver - write version information. Now, click on update
    Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
    Uninstall - REBOOT it will refresh the driver stack.

    Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
    with their own software and drivers and all other main drivers that you have.

    Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
    Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
    BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

    Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
    each installation.

    Always check in the Device Manager - drivers tab to be sure the version you actually install
    presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
    in particular that) so to install a driver - reboot - check that it is installed and repeat as
    necessary.

    Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
    manually by model.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Installation and update of drivers under Windows 7 (updated drivers manually using the methods
    above is preferred so that the latest drivers from the manufacturer of system and device manufacturers are
    found)
    http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

    If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
    Updates, that leaves about Windows updates but it will not install the drivers that will be generally
    older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
    get new manually if you wish.

    Stop Windows 7 to automatically install device drivers
    http://helpdeskgeek.com/Windows-7/stop-Windows-7-from-automatically-installing-device-drivers/

    How to disable automatic driver Installation in Windows 7 / Vista
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/

    Turn off Windows Update Device Driver search prompt in Windows 7 / Vista (for professionals,
    Ultimate and Enterprise)
    http://www.AddictiveTips.com/Windows-tips/disable-Windows-Update-device-driver-search-prompt/

    ===========================================

    Refer to these discussions because many more excellent advice however don't forget to check your antivirus
    programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
    first.

    Problems with the overall speed of the system and performance
    http://support.Microsoft.com/GP/slow_windows_performance/en-us

    Performance and Maintenance Tips
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

    Explorer Windows stopped working
    http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

  • Laptop crashes when you run anti-virus Scan

    Recently changed my anti-virus. I uninstalled the old and outdated antivirus such as suggested by the guests during the installation of the new anti-virus.

    my laptop hangs to this file. c:\windows\system32\drivers\cdfs.sys

    I already reported it to the editor of my new anti-virus. Their response was for me to check my video card (I am not a technophile, I don't know how to do this) make sure that I got the last video driver.

    What is the problem with my laptop? What should I do?

    Thank you

    Hello

    CDFS.sys is the CD driver so tell them allows you to check the video driver are a mistake. This could be a
    false positive, which means that it is incorrectly detected as malware.

    Did you run the the site of the manufacturer of your old antivirus removal tool to make sure, that it leaves no leftovers?

    Uninstall/removal tools
    http://social.answers.Microsoft.com/forums/en-us/msestart/thread/407bf6da-C05D-4546-8788-0aa4c25a1f91/

    And:

    http://uninstallers.blogspot.com/

    -------------------------------------

    Make a Restore Point

    How to create a System Restore Point in Windows 7
    http://www.SevenForums.com/tutorials/697-system-restore-point-create.html

    How to do a system restore in Windows 7
    http://www.SevenForums.com/tutorials/700-system-restore.html

    -------------------------------------------------

    Go to that file in the start - menu computer or Windows Explorer - find the file - click right on and
    REMOVE it from the trash - you may need to restore the file later.

    Follow these steps to remove corruption and missing/damaged file system repair or replacement. This should replace the one
    file.

    Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

    sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    Then run checkdisk (chkdsk).

    How to run check disk in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    ======================================

    If necessary:

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    How to create a Windows 7 system repair disc
    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    How to do a repair installation to repair Windows 7
    http://www.SevenForums.com/tutorials/3413-repair-install.html

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • Laptop running Windows 7 does not start if the external hard drive is connected

    I know what is already on a thread, but here it is again (i.e. thread became uncontrollable anyway and did not offer me solutions). I have an ASUS K53S laptop computer Series and use it as a desktop PC. It sits on my desk and never move, I plugged my larger screen, a keyboard and mouse, printer and external hard drive that I keep all my information on i rarely save to local disk. These things represent more than ports USB to the laptop, I have a hub 4 ports on there also. It is just background information; I mean, the laptop is a must.

    Here's the problem: when I start, as I do every morning, I used to see ASUS inspire Innovation - first of all, persistent Perfection for about 1 second, then the laptop will just get on the job and complete its start-up in about a minute (including login). Which was very good until a few days ago when things started slows down a bit, then I rebooted as I always used to with my Windows XP tour. All closed but return is reactivated and it hung on the opening screen of ASUS and show no signs of getting further. I went outside and continued on another work that does not need a computer, thinking that if I ignored it it would be bit go further, but I came back hours later to find that it is always locked.
    Well after a little, I took the plug my external hard drive, and he continued to start where he left off, like nothing had happened.
    This settled this possibility, but before that, I had established a thing; I need to connect my external hard drive before starting, otherwise it wouldn't connect properly.
    When I managed to finally get both going at the same time (Yes, after some persistence, he recognized the drive but I still would like a solution to this when it exists), I looked at the hard drive and all my files are corrupted or something. photos are not valid, some files that I know to have files in appear them as empty and I can't make any sense at all. Is there someone out there who has had this problem before and fixed, and if so, how?
    My external hard drive is a Seagate 1 TB, if it helps.
    I really want an answer to this, I have data on that disc that I need and I'm not.

    If the problem affects only one PC it says its something specific to this PC.

    Is there traces of yellow warning in Device Manager?

    At whatever it is updated / installed on this PC before this problem, or run a maintenance utility?

    If there is no warning of the Device Manager, then if you perform a clean boot PC http://support.microsoft.com/kb/331796 NB this isn't the manual method the Fixit which helps?

  • Laptop hangs at startup - (stop classpnp.sys)

    I have a laptop of 8943 G old Acer of 10 week who couldn't start about 2 weeks after the purchase, the problem solved startup repair, but he returns a week later. This question is the same as that experienced other users in that, once trying to boot in safe mode, the system stops at classpnp.sys. Now, nothing less than a full factory reset solves the problem, but he returned in a few days to a few weeks.

    Here are the repair startup error report:

    Problem event name: repair startup in offline mode
    Signature of the problem 1: 6.1.7600.16385
    Signature of problem 2: 6.1.7600.16385
    Signature of the problem 3: unknown
    Signature of the problem 4:-1
    Signature problem 5: Autofailover
    Signature of the problem 6:4
    Signature of the problem 7: corrupt and registry
    The system version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Here is what I tried already solve the problem, such as recommended by other users with this issue:

    Reset factoy - problem returns.
    Disable write-behind caching on all drives - runs very slowly and finally does not start.
    Pass BIOS sata AHCI mode on IDE - blue screen on startup.
    Update all the drivers of devices - no effect.
    BIOS update - no effect

    I am at a loss to know what to do then short it to try to get a new card mother or HARD drive. Any ideas would be appreciated as much info as to whether a new HDD or MB would help or not. The laptop is still under warranty Acer so this isn't a problem.

    Thanks in advance.

    Hello

    You need to work with the support of Acer. Do more you the more they tell you it's something
    you did it. Added that the issue should be documented if there is down the road issues.

    Acer - USA - Service and Support - drivers
    http://us.Acer.com/Acer/service.do?LanguageISOCtxParam=en&CTX2.c2att1=25&CountryISOCtxParam=us&ctx1g.c2att92=447&ctx1.att21k=1&CRC=3618978704

    Acer - worldwide
    http://www.Acer.com/worldwide/selection.html

    -------------------------------------------------------------------------------------------------------------------

    References to Vista also apply to Windows 7.

    It is a serious mistake and "may" not be fixable without a professional technical support
    a real computer store (not the leeks and the glances at a BestBuy or other BigBox stores) or your
    Support of the machine system.

    Go to settings/settings F2 (BIOS/CMOS) often as you start so watch the screen as you start. Define the
    boot order to CD/DVD to use disks of Vista. Be sure to set in when.

    With a Windows 7 disc or try Startup Repair - repair (possible patches are the same as these well)
    the titles are named differently.)

    This is the troubleshooting methods to try to resolve the problem:

    Try the Startup Repair - (if at anytime, benefit you from some, but not full access coming to Windows
    return and then try to startup repair.)

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    What are the system recovery options in Windows 7?
    http://Windows.Microsoft.com/en-us/Windows7/what-are-the-system-recovery-options-in-Windows-7

    Try the disk Options recovery or Windows 7 startup repair.

    How to run a startup repair in Windows 7
    http://www.SevenForums.com/tutorials/681-startup-repair.html

    Recover the Vista or Windows 7 bootloader from the DVD
    http://NeoSmart.NET/wiki/display/EBCD/recovering+the+Vista+bootloader+from+the+DVD

    Recovering the Vista Bootloader with EasyBCD (Windows 7)
    http://NeoSmart.NET/wiki/display/EBCD/recovering+the+Vista+bootloader+with+EasyBCD

    Fix the Vista Bootloader of Windows (Windows 7)
    http://NeoSmart.NET/wiki/display/EBCD/repairing+the+Windows+Vista+bootloader

    It's not your mistake, but the difficulty might work.

    Unable to boot into windows vista-windows boot configuration data file is missing required
    information - Repair Corrupt Boot Manager (Windows 7)
    http://www.troublefixers.com/unable-to-boot-in-Windows-Vista-Windows-boot-configuration-data-file-is-missing-required-information/

    How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and
    problems starting in Windows Vista (Windows 7)
    http://support.Microsoft.com/kb/927392

    How to fix "BOOTMGR is missing" in Windows Vista (Windows 7)
    http://cyberst0rm.blogspot.com/2007/04/how-to-fix-Bootmgr-is-missing-in.html

    Error message when you start Windows Vista: "the Windows Boot Configuration data file is.
    missing required information"(Windows 7)
    http://support.Microsoft.com/kb/927391

    Vista tip: Fix error "BOOTMGR is missing" - a quick way to (Windows 7)
    http://Lifehacker.com/251733/Vista-tip--repair-Bootmgr-is-missing-error

    See this article here - to repair/rebuild the Boot (Windows 7) Bootrec.exe tool configuration data use
    http://www.Vistax64.com/tutorials/163304-dual-boot-using-free-partitioning-software.html

    =========================================

    If you do not have a Windows 7 disc, you can borrow a friends because they are not a copy
    protected. The manufacturer of your system will also sell the physical DVD cheap since you already
    Clean Windows. You can also do an ERD on another computer.

    If you need to repair disks - these help repair Windows not re-install.

    How to create a Windows 7 system repair disc
    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    ==========================================

    These "help":

    Also from the command PROMPT on the Console (if possible) recovery or a Windows 7 disc

    SFC/scannow
    Press enter

    and after that runs away

    Chkdsk /f /r
    Press enter

    (Spaces between C and / k and / and f and /)

    Retry After Chkdsk startup repair.

    If after those you can try the system restore from the recovery or Windows 7 disk.

    How to do a system restore in Windows 7
    http://www.SevenForums.com/tutorials/700-system-restore.html

    Or from the command prompt:

    C:\Windows\System32\rstrui.exe

    I hope this helps.

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • My laptop keeps freezing a few minutes after opening.

    Data sheet:

    Acer Aspire EA40_HC model E1

    with Intel Core i3-2348 M @ 2.30 GHz CPU processor

    and Intel HD 3000 Graphics

    Windows 8 Pro

    RAM: 4.00 (2.58 GB usable)

    System type: 32-bit operating system, x 64 based processor

    ========================

    One day, I was playing CS, everything's fine, it works well, I know that my pc is not the best for playing games, I'm running with fps constant of 40-60 which is not obtained, but not bad either. I removed my battery of laptop, but kept plugged in because I know that if you kept it loads during use, it can decrease the life of the battery power. A few hours later in the game, my laptop just turned off. I don't know why, maybe the charger has been moved and unplugged then I checked. He was actually plugged in nice and safe, and I don't think it was the cause of the laptop to turn off or maybe it was. Then I turned on my laptop. Every thing seems fine but the 'Welcome' screen any longer that it was. A minutes and continues the 'welcome' to display. I know something was wrong because who usually took only a few seconds to load. I turned off my pc and opened it again. Nothing had changed, it is still stuck on the Welcome screen. So I waited a little longer, now 3 minutes, I saw the circle of loading thingy is frozen and non-mobile.

    I'm a little worried that I just broke my laptop, I tried a few corrections in the internet, but I can't find. I went advanced startup settings and did a system restore and choose the settings of only a few days.
    The system recovery succeeded. I restarted my PC, I was so happy that I fixed it, for so I thought it was. I open Google chrome, but as soon as I pressed the Enter key everything froze. Same office does not. I restarted my pc again. The start-up took a little longer. After going on the office a few minutes later the pc simply froze again. I can't do anything. I've been waiting so he could meet again for 10 minutes and still frozen. I restarted my pc and was able to put it in SafeMode before it froze again. And everything works fine in safe mode. I can still surf the internet but can't actually play cs: go in what is sad. I can still play undertale but which is nice. When I put back it in normal mode, it keeps freezing after a few minutes.

    If someone out there who can help me understand what causes this and how to solve my problem I would appreciate it a lot! :)

    Too long and did not read?: my PC turns off suddenly, when I boot it its stuck at welcome screen upward.

    Did a system restore and solved the problem but now it keeps freezing and not responding do not.

    Set it in safe mode and everything is fine but only limited.

    Read for more details.

    Hello

    Games can be hardware intensive (graphics, etc.) and your problem seems to come from a special combination of games and an accumulation of dust in your laptop causing it to cut.

    It may be an overheating problem and it is normally the main reason for your problem.

    .

    If it's a hardware problem, it would not not to restart.

    That said, it is possible to have a hairline cracks in the motherboard, etc, which becomes obvious as soon as it warms up

    Check vents for hair, dust, etc. and do not use a laptop when it is based on material surfaces: bedspreads, blankets, etc.

    If the problem persists, because it of a laptop, bring it to a local computer and reliable repair shop and get them to open and clean the dust inside...

    Here is an interesting discussion about the reasons for your problem:

    http://PC-trickandsolution.blogspot.com.au/2011/07/fix-laptop-overheating-shutdown-problem.html

    NB: > however 9 out of 10 cases of overheating are caused by obstruction of the air flow.

    _______________________________________________________

    Safe operating temperatures of criticism:

    "What should be the temperature of my processor in the computer?

    http://www.computerhope.com/issues/ch000687.htm

    @@@@@@@@@@@@@@@@@@@@@@@

    It is difficult to know what is the cause of the gel.

    It may be a number of things.

    But to rule out a software problem as follows.

    Search for malicious software with the FREE version of this program.

    And does not accept the option "Pay for the version" trial installation

    Download, install, update and scan your system with the free version of Malwarebytes AntiMalware:

    http://www.Malwarebytes.org/products/malwarebytes_free

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    You can clean your hard drive using these two methods.

    "Delete files using Disk Cleanup"

    http://Windows.Microsoft.com/en-us/Windows/delete-files-using-disk-cleanup#delete-files-using-disk-cleanup=Windows-8

    Using the free CCleaner program:

    http://www.Piriform.com/CCleaner

    In NO case use the registry cleaning Option in CCleaner

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    Make sure you have the latest updated drivers:

    Access the site on your computer or equipment manufacturing > Driver and Software Support Section > search your computer or hardware model number > then your operating system > locate the correct drivers > download and install.

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    "How to optimize the performance of Windows 8 and 8.1" . "

    http://www.eightforums.com/tutorials/37511-optimize-performance-Windows-8-a.html

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    Worth the read as:

    "How to optimize Windows 8.1 for a desktop PC.

    http://www.howtogeek.com/167013/how-to-optimize-Windows-8.1-for-a-desktop-PC/

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    " " Performance & maintenance"

    http://Windows.Microsoft.com/en-us/Windows/performance-maintenance-help#performance-maintenance-help=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1

    @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@

    And I would check to see if it has damaged system files.

    Each method/step below progresses to another if the first does not all corrupted files which are, etc..

    «Use the System File Checker tool to repair missing or corrupted system files»

    https://support.Microsoft.com/en-us/KB/929833

    _________________________________________________

    And these eightforums.com tutorials are very detailed for the problems resulting from Scan SFC:

    "How to run the command" SFC/scannow"at the start or in Windows 8 and 8.1" . "

    http://www.eightforums.com/tutorials/3047-sfc-scannow-command-run-Windows-8-a.html

    Read it in conjunction with the rest of the information they give link above.

    Note

    If SFC could not fix something, then run the new command to see if it can be able to next time. Sometimes, it can take by running the sfc/scannow command 3 times restart the PC after each time completely fix everything what he is capable of.

    If this isn't the case, then run Dism/online/Cleanup-Image /RestoreHealth to repair any corruption component store, restart the PC later and try the sfc/scannow command.

    If still no, then try using ONE OPTION above to run the command sfc/scannow at the start

    If still no, then you could do a Refresh of Windows 8, or run a System Restore using a restore point dated before the wrong file occurred to fix. You may need to repeat doing a restore of the system until you find a restore point that is older that may work.

    If not yet, then you can use the steps in the TIP box in the section THREE OPTION to manually replace the files SFC could not fix.

    __________________________________________________

    "How to update windows 8 and 8.1" . "

    http://www.eightforums.com/tutorials/2293-refresh-Windows-8-a.html

    Refresh your PC goes like this:

    • The PC starts in Windows RE (Recovery Eenvironment).
    • Windows RE scans the hard drive for your data, settings, and applications and puts them aside (on the same drive).
    • Windows RE installs a new copy of Windows.
    • Windows RE restores the data, settings, and applications, which it set aside in the newly installed copy of Windows.
    • The PC reboots into the newly installed copy of Windows.

    _________________________________________________

    "How to reset Windows 8 and Windows 8.1" . "

    http://www.eightforums.com/tutorials/2302-reset-Windows-8-a.html

    "When you reboot your PC, the drive will be completely reset and all your applications and your files will be removed it." Windows 8 will be reinstalled, and you need to change any settings, and then reinstall all the apps you want to come back after the reset. If you know if all the files you don't want to lose, then you must back up these files before you start resetting.

    See you soon.

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