Laptop HP - 15-r213ns: hotkeys (keys of wifi sound, brightness), does not work after windows update


I have a HP laptop - 15-r213ns (ENERGY STAR) with windows 8.1

Last night, after an update of windows, the shortcut of the brightness (F2 and F3) volume (F7 and F8), wifi (F12) and keys all others have stopped working.  I can always change the brightness and volume using windows, but I can't do more using the keys.

The function keys are working, as refresh F5 or F3 Browse. I noticed that before I had to press the FN key for this and now she does without the FN + Fx, so I guess that the update of windows must have changed something here.

They used to work fine before the update. I reinstalled the display drivers (NVIDIA G-FORCE 820 - M) and looked for new drivers or update drivers using HP Support Assistant, but everything is up-to-date.

I was looking for hot key factors in the page of HP drivers for my product but could not find any keyboard, drivers or software related shortcut keys.

any suggestions?

Thanks in advance,


Hi, Marco:

The system of the event utility is supposed to get the Fn keys to work.


This package contains the HP System Event utility for the laptop models running a supported operating system. HP System Event Utility allows the special programming function keys.

File name: sp70439.exe

You can find this file in the Software - Solutions section of the driver for your model page.

Tags: Notebooks

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