Laptop HP 2000: HP laptop computer wifi disconnection problem

Hello

I run my laptop on 2 networks, one of the House and another in my Coaching and both have the same network provider company. The problem is my computer laptop wifi disconeects several times in the network of Coaching and to reconnect I restart my system. But it doesnot disconnects on my network at home...

I want to clear that his only happens in my portable, not on any other laptop in coaching... Suggest me what should I do, I am not able to get rid of it after several method try...

Hi @Pradeep_sfdc ,

Welcome to the HP Forums! I see that you have problems to connect to a particular network. I'll be happy to help you. In General, when this happens there is a problem with the network itself because the laptop runs normally with the other network.

When you are connected to the network trial Coaching run the built-in Windows troubleshooting tool to see if it detects a problem. This document from HP, wireless network and Internet troubleshooting will show you how to do this.

I would say the power cycling your modem and router, I have included the following steps:

Network power cycle:

1. turn off your laptop.
2. unplug the power to your router.
3. disconnect the power to your modem.
4. wait at least 45 seconds.
5 reconnect the modem and wait for it to come back online.
6 plug in the router and wait for it to come back online.
7. turn on your laptop and test your connection.

If nothing else works, then I suggest that you contact your internet service provider because the router or the modem would need a firmware update or a later version.

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