Laptop HP Emvy 15: System Recovery keeps failing

Hello

I'm trying to reinstall original OS (WIN 8.1).  I use three DVD recovery discs provided by HP, but unfortunately for some reason any recovery keeps failing.   Besides the machine will start only in the first DVD.  According to the BIOS, the laptop was built in 2014 (which apparently has some influence on the recovery someware).

Any assistance woule be appreciated

Tony

Hi CherylG,

This somewhat embarrassing.  My problem was solved when the operating system has been reinstalled.  Initially I contacted HP customer care with a view to see what my chances were to have replaced the operating system.  You see the recovery partition has been deleted by mistake when I was convinced to give a Linux OS a go.  I could not get used and decided to return to Windows.

Anyway somewhere in the conversation with the customer service "re-install" became "valorisation" and a few days later, a system recovery DVD set arrived on my doorstep.  As you know, I tried various methods to try to resolve the problem without success.   Yet once, I talked to CS and it was decided that I send to the machine to HP (AWA) to Sydney for repairs. One day ortol later that I have received a call from a technician who asked if there were files or data on the hard drive that I need to be saved.  I said nothing on the HARD drive and he said thathe would like to reinstall the OS.  That's what the report says, reinstalled OS and the device.

I guess the moral of this story is to recover whatever it is there must be something to recover.  That's why I kept getting the message "try to restore system failed" or words to that effect.

See you soon

Tony

Tags: Notebooks

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