Laptop HP Pavilion 15-P002NP: Igfxtray module has stopped working
Hello Hewlett-Packard, there.
This is a new laptop, the problem come after HP Support Assistant update using the number of items and the cause is probably HP SoftPaq SP68117 Version 1.10Ap2
After reboot, always get a boring box with the following error:
"Igfxtray module has stopped working".
Details of the event 8.1 Windows Viewer 64-bit:
Nome da size falha com: igfxTray.exe, versão: 6.15.10.3574, carimbo of data/hora: 0x535821b3
Modulo falha com Nome: combase.dll, versão: 6.3.9600.17031, carimbo of data/hora: 0 x 53087867
Excecao code: 0xc0000005
Desvio Falha: 0x0000000000005fc4
Processo falha com ID: 0 x 894
Inicio Hora da falha com application: 0x01d071899f305884
Caminho da size falha com: C:\Windows\system32\igfxTray.exe
Caminho modulo falha com: C:\Windows\SYSTEM32\combase.dll
Relatório ID: de378e5a-dd7c-11e4-8280-142d27d7b406
Thanks in advance for your support to solve as soon as possible
Conclusion:
Reason of error related to the use of HP Support Assistant HP SoftPaq SP68117 Version 1.10Ap2 (video "update").
Difficulty:
The step of the explanation of the step:
1 search for "Device Manager."
2. click on "Graphics cards" to open the drop-down list.
3. write down the name of the driver you have so that you know what it is that you want to reinstall.
4. right click on the faulty driver and select uninstall.
5. allow the wizard to uninstall the driver.
6. restart the computer.
Check that it is uninstalled:
7. follow the actions 1 and 2 once again and check that the driver is called something like Windows generic driver.
8. to reinstall the driver from the HP website (because wasn't sure Intel Graphics specification):
9. find the correct material using http://support.hp.com/us-en
10. Select "Solution and Update Finder" install "HP Support Solutions Framework.
11 installed Intel Graphics Driver selected by the HP software
Solved!
Thanks a lot for your incredible support
Tags: Notebooks
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