Laptop HP Pavilion G6: after upgrade windows 10 - cannot detect wireless network

Hello

I upgraded my computer windows 10 laptop and it cannot detect a network.   The network adapters that appear in the Device Manager - controller Realtek PCI FE and Qualcomm-Atheros 802.11 AR9485 wifi adapter but I can't see any network.   I tried to install several drivers for Atheros without success.   I went back to windows 8.1 and network drivers works, I have upgraded to windows 10 back and I can't connect to wireless networks. I tried to update the drivers without success, uninstall and reinstall without success, I have alos tried the solution published on the microsoft unsuccessfully Web site: https://support.microsoft.com/en-us/kb/3084164

I get an error message saying "the system was unable to find the key to register specified or the value '. '" I didn't install any software VPN or another, is there a solution to my problem?

Hi there @tikaro23,

Thank you for visiting the Forums HP's Support and welcome! It is an excellent site to find answers and ask questions. I understand that you have a problem with your Wi - Fi on the laptop HP Pavilion G6. You mentioned that you can't detect a wireless network.

I did some research and found a great document for you called HP PC - troubleshooting wireless network and Internet.

What happened with you have attempted to use the resolution of the problems mentioned in the link you so much?

Have you tried to restore the BIOS?

Have you tried to connect directly to the Modem/Router?

Have you tried to boot mode safe?

You can maneuver in Mode safe without problem?

In my research, I also found a Support Forum on the page called Microsoft Community after upgrading Windows 8.1 for Windows 10, no wireless networks are available.

There is a post of RajithR. Read his message in its entirety. (I also provided it below.)

You said you tried to uninstall the driver. Are - what you got to do it in the order shown below?

  • Uninstall the driver of network card in Device Manager,
  • Reboot the laptop twice,
  • Reinstall the driver.

Please use the HP Support Assistant, it will help with the software and drivers on your system at the time of purchase or this update of need.

I know you said you tried to update the driver also. Have you tried to do it in the Device Manager in the order given below?

  • In the Device Manager
  • Click the network adapters to expand
  • Right-click on the network adapter family
  • Select software update of the driver
  • Choose search for automatically updating driver software.
  • Once the installation is complete, restart your laptop.

Please follow the troubleshooting steps above and the re-post with the results, information from the above questions and HP Pavilion G6 Notebook PC model number.

Thank you!

Tags: Notebooks

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