Laptop is not repairable, so I got a brand new

Similar Questions

• Catastrophic customer service, Pavilion dv7 laptop STILL not repaired, shuts down randomly

  I've had a Pavilion dv7-6c95dx for over 6 months now and 1 week after I bought it, the laptop began to stop randomly. Firstly that it happened sometimes, usually once a week. When this problem occurred, I had to open the Task Manager, as well as SpeedFan and Manager tasks showed that everything worked well minus 50% of their capacity and SpeedFan has indicated that all systems (HARD drive, processor, motherboard) were running at 50 degrees Celsius (when I talked with a representative from HP on the phone, they told me that their products are supposed to operate at the maximum temperature is 90 degrees Celsius). I assumed it was a small issue, and, after a few months, to see if Windows 7 because of the problem, I installed Ubuntu (Linux). The same problem. I then reinstalled Windows 7, Ubuntu and even threw in a copy of Windows 8 for good measure and the same problem kept happening, but now it would be up to 4 TIMES a DAY. It would be closed (meaning that just go to a black screen, with the familiar sound of hard-stop which makes the fan) usually when I'm either: play a video game, who does not use a lot of RAM or CPU at all and is not graphic, or watch a YouTube video, usually HD and full screen. I'd hear the fan starts pumping a little (I knew it could get loud if necessary, but it's never told fort) and usually after a minute or two, he would have hard stop and then restart itself. So after 3 months of daily irritations, I decided to take my laptop to Geek Squad in the best buy, the store where I bought the unit. Geek Squad was no help: I sent the unit in 4 TIMES and first they said that the problem was "A defective HDD," they replaced, without success, and the other 3 times, they could not reproduce the problem, so that was the MONTH wholly wasted and worn out waiting for my computer back. I then asked to call HP, in the store, because when I called HP, I was not able to get a straight answer and HP, after AN HOUR of talking on the phone in the store, with a Geek Squad Manager, has reluctantly agreed to send me a box to pack up my computer and send it to HP service center. I received a call from HP after the computer and surprise, surprise, they could not reproduce the problem either! I asked about a policy of lemon no., and they said they didn't know what to do to that, of course, continue to send the laptop. When I got my laptop, I also got an email from HP asking me to rate my experience, and after I gave them the low ratings consistenly, so only I was able to speak to a case under the name of Kevin E Manager. He told me that I have to send the laptop in for "more extensive testing" (I'm not sure what this means, should not run them not testing the most extensive possible THE FIRST TIME AROUND)?) and when I asked about the policy of lemon no., he said after I send it, they will look at "other options." This time, the heat sink has been replaced, because for some reason, the laptop was running at 90 degrees Celsius, (which never happened in all my time to possess, to the best of my knowledge) but, of course, they were unable to reproduce the original problem. When I got my laptop, there was still the problem. When I called HP back, Kevin told me that at this point, they may send a representative to my home. 15 minutes before the arrival of the local representative, the closed laptop. I was relieved, because I thought it meant that I could reproduce the problem and show him. However, after waiting for an hour, with more applications running that generally required to shut down the computer, he WORKS PERFECTLY. As a matter of fact, the representative took the home unit for 3 days, and it worked perfectly. When she returned, of course, could do nothing about it. This device has been repaired 7 times now, and it is a shame. Kevin called me today ' today - in fact, it was after 1 week of waiting for a response from "24 to 48 hours." Moreover, off the 8 times that Kevin has promised to follow with me, it was only once I received a call during the response time promised 24-48 hours-another 7 times, it's me calling to him.

  Needless to say, I am extremely disappointed by the products and the HP customer service and would certainly not bought this device from them if I had known that I have would have been treated this way.

  Hello ImUnhappyWithHP,

  I will forward this thread to appropriate to review team. Someone must be in contact with you shortly regarding your question.

  Contact will be through the forums private message feature. You can check your private messages by clicking on the icon of the little envelope next to your name in the upper right corner, once you have connected.

• Brand new Windows 7 system: battery plugged in, not supported

  I just got a brand new Acer Aspire 5542-1462 with Windows 7 Home Premium pre-installed. I have almost exclusively while plugged operated. Battery in the notification area icon indicates that the battery is at "97% (plugged in, does not support)." How can I get the battery charge? Is there a threshold above which it does not load? Some features of the system if they will help you:

  AMD Athlon II X 2 M300 2.0 GHz
  4 GB OF RAM
  ATI Radeon HD 4200 graphics card
  battery Li-ion 6 cells

  My power profile is balanced with the only change so that everything always remains that plugged while. This is my first Windows 7 machine after years with XP, so I am new to the operating system. I searched around the internet and here and can't find anything.

  Hey,.

  This is how it works:

  1. When you turn on your laptop, if your battery is more than 95%. you will get the message "connected but no charging current.

  2. When you turn on your laptop, if your battery is less than 95%, you will see the message "blocked and charge" until the battery reaches 100% (not 95%). That is why sometimes, even if you see that your battery is at 97% and load, this means before starting your laptop, the battery was less than 95% and reached 97% since then.

  Apart from the above explanation it seems some problems with the mentioned error. So, try the following steps as well.

  1. click on Start and type device in the search for field, and then select Device Manager .
  2 expand the category of batteries .
  3. under the batteries category, right-click in the list of Microsoft ACPI compatible with battery control method and choose Uninstall .
  WARNING : do not remove the Microsoft AC adapter driver or any other compatible ACPI driver.
  4. on the taskbar of the Device Manager, click on Search the hardware changes .
  You can also select Action > search the hardware changes .

  Give that a try!

  $C God will not look you over for medals, but for scars. Each winner has scars; I do this either on the same heart

• Can I transfer a license OEM Windows 7 computer laptop with a physical disability and is not repairable?

  I have a laptop that has Windows 7 OEM Home. The laptop had a hardware failure and is not repairable. Can I transfer the operating system of a new generation of computer laptop?

  Sorry, but a Windows 7 OEM is not transferable to another PC because it is related to the 1st computer on which it is installed.

  Here is the current information System Builders/OEMS 'use' of Microsoft

  OEM System Builder licensing
  http://OEM.Microsoft.com/script/contentPage.aspx?PageID=552816

  Licensing for lovers
  http://OEM.Microsoft.com/script/contentPage.aspx?PageID=563841

  The great Goodby:
  Your motherboard breaks down, unless the replacement card is the same your OEM version will no longer turn on and can not be moved or transferred to another computer.

  OEM of Windows 7 versions have the following limitations of 'important ':

  (1) OEM versions don't offer any free direct support from Microsoft technical support Microsoft

  (2) OEM licenses are tied to the computer 1 you install and activate it on.

  (3) you cannot reuse/reinstall an OEM version on another computer or another/replacement motherboard.

  (4) the OEM versions cannot be used to upgrade an earlier version of Windows, you must perform a
  Clean install (this means that your data is saved and the application must be reinstalled).

  What is software OEM: http://support.microsoft.com/gp/oemsupport_1/en-gb

  Licensing FAQ: http://www.microsoft.com/OEM/en/licensing/sblicensing/Pages/licensing_faq.aspx

  J W Stuart: http://www.pagestart.com

• Laptop will not start. A run Memory Test-got of startup failure ID:U0F323 - 66F722-9XNK1G-406 K 03

  Laptop will not start. Ran startup Memory Test-am failure

  Failure ID:U0F323 - 66F722-9XNK1G-406 K 03.

  Product ID: B8M97PA #UUF

  MEMORY MODULE

  Window7 as operating system

  Any help would be much appreciated!

  Hello

  Try the following.

  First of all, regarding the manual of maintenance on the link below--remove and reposition your bars of memory.

  If the above makes no difference, and you have more than one Module of memory installed, try the following - if you have only 1 Module installed, try in the other available slot.

  Again, regards to the manual on the link below, delete one of your modules from memory and then see if the computer will start.  If it doesn't, try the same module, but in another location.  If it is still won't start, try the other memory module in both slots, to see if any combination will allow the laptop to boot up normally.

  The procedure for withdrawal of these modules is detailed on Page 50 of your maintenance & Service Guide.

  Kind regards

  DP - K

• My computer says that the battery is "plugged not charging" I just got a new. Any ideas how I can solve this problem?

  My computer says ' plugged not supported "I just got a new battery... How can I fix?

  Hello

  You should really be asking in the forums for your version of Windows. Click on the
  Appropriate forum in the Menu bar under the Logo of answers on the upper left on
  This or any page.

  Answers - Windows Forums
  http://answers.Microsoft.com/en-us/Windows

  ---------------------------------------------------------------------------------------------------------------------

  Are you sure that the battery is compatible with your system?

  References to Vista also apply to Windows 7.

  Check with support from the manufacturer of their books online and the drivers and their forums system
  (as applicable) for known issues. Some manufacturer issued BIOS and other updates to help the battery
  problems.

  =================================================================

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  Then run checkdisk (chkdsk).

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  =================================================================

  Other information that might help:

  Control Panel control - plan change Options - power plans - power - advanced settings
  Parameters for the drainage and the use of parameters (this is how much to use and not how much or how)
  long to load).

  In fact, what causes a lot of wear on a battery empties it too low on several occasions. With today
  systems overload are not a problem.

  Here are some tips to help and troubleshoot battery issues.

  Old battery? Unplug the power to the computer - remove the battery and clean the contacts with a pencil
  eraser (do not use this, if your battery is fine slots - just clean up the edges of the knife which fit in)
  them and be careful). Batteries are old, or it could be a problem with the computer.
  Check with the support of the machine system, and many of them have on line forums.

  New Lithium-Ion type battery usually last longer if you do not unload their less than 30%
  However on a laptop that not extend their life a lot. Best is to use the a/c adapter
  When this is possible.

  I use the free version of BatteryBar to monitor my battery. Click on the green button on the
  Yellow box on the right side of the page to download the latest stable version.

  BatteryBar - free version available
  http://osirisdevelopment.com/BatteryBar/index.html

  Another good program

  Vista battery saver - free
  http://www.codeplex.com/vistabattery

  Problems with the lives of its use and the battery of power - Mr Fixit
  http://support.Microsoft.com/GP/windows_battery_power_settings

  You can also check with the manufacturer of system and forums that many use their own
  proprietary software to monitor the battery and they could be known problems with your battery.

  ============================================================

  Battery meter: frequently asked questions
  http://Windows.Microsoft.com/en-us/Windows7/battery-meter-frequently-asked-questions

  Battery saver
  http://Windows.Microsoft.com/en-us/Windows7/conserving-battery-power

  Solutions to common battery problems
  http://Windows.Microsoft.com/en-us/Windows7/solutions-to-common-battery-problems

  What is the precise the battery meter?
  http://Windows.Microsoft.com/en-us/Windows7/how-accurate-is-the-battery-meter

  ============================================================

  Try this - to make a Restore Point

  How to create a System Restore Point in Windows 7
  http://www.SevenForums.com/tutorials/697-system-restore-point-create.html

  How to do a system restore in Windows 7
  http://www.SevenForums.com/tutorials/700-system-restore.html

  Then Control Panel - Manager of devices - Batteries - Double click on each item - drivers - tab
  Update the drivers (which can do nothing) - then do a right click and UNINSTALL each - RESTART
  who will update the driver stacks.

  Problems with the lives of its use and the battery of power - Mr Fixit
  http://support.Microsoft.com/GP/windows_battery_power_settings

  I hope this helps.

• my laptop will not be updated! error 80240016 it has never updated anything since born!

  I bought my insipron 1520 like 2 years ago! and since then it has never updated anything! I can not install any antivirus, update or anything! He has 17 important updates. When I press the button install it shows this error 80240016, and it is not up-to-date. Please help me cause my laptop gets slower than ever and gives me a big headheach!

  Thank you

  Luis

  Well, it came with mcafee anti-virus and it worked for 1 year. I forgot to write that (sorry). It's my girlfriend's pc, but I have the same and it works fine.

  Your GF never need to subscribe to the McAfee preinstalled application or replaced prior to the expiration of the one year free trial...?

  Assuming Vista, see...

  Help: I got hacked. Now what should I do?
       http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

  Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

  HOW to do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista#section_3

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a flash drive or the SD card that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs, or updates IE and before installing your new anti-virus application (which will require WinXP SP3 must be installed).

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  See also:

  Measures to help prevent spyware
  http://www.Microsoft.com/security/spyware/prevent.aspx

  Measures to help prevent computer worms
  http://www.Microsoft.com/security/worms/prevent.aspx

  Avoid fake security software!
  http://www.Microsoft.com/security/antivirus/rogue.aspx

  If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Cannot start & could not repair

  Hello

  I have a problem,

  It begins after that my laptop has fallen by 1 m in height while working

  I pick it up, but everything was so slow and does not work right

  then I removed the battery and put it again

  Start it

  but that appeared >

  

  tried to start it normally twice but no luck,

  then Startup Repair

  I got this

  

  He closed

  

  ------------------

  Name, Value
  Windows Version: Microsoft Windows 7 Home Premium

  Common devices
  Name of the system: HP Pavilion dv6 Notebook PC
  Processor name: Intel Core i7-2630QM CPU @ 2.00GHz
  The name of the BIOS: InsydeH2O Version 03.60.48F.05
  Name video card: Intel(r) HD Graphics Family
  Name video card: Radeon (TM) HD 6770 M
  Installed memory: 6.00 GB

  product no.

  LL060EA #ABV

  Product ID: 00359-OEM-8992687-00010

  Hello

  You are welcome

  (303 & 305) error codes are respectively the failure of the short and long drive Self Test (DST) and would indicate that the hard disk has failed and must be replaced.  This also matches both the boot-up/recovery problem you describe and the fact that the laptop has been dropped.

  If you want a guide on replacing the hard drive yourself (it is a simple procedure and new readers are relatively expensive), please let me know.

  Kind regards

  DP - K

• Laptop does not start upward, Windows error recovery

  Hello, my laptop has blocked start correctly.

  It all started when I was using the laptop as usual and the battery disconnected, I didn't notice right away until I removed the charger and the phone is dead, because then the laptop does not start with the dough connected and the charger,

  I use Windows 7 when I boot up I got to Windows error recovery that takes me so into the Startup Repair which is nothing, I tried system restore but it won't let me past picking of a restore point.

  I have I have the laptop currently in safe mode hoping that would allow me to restore the system, but it has not, please someone can he help because it is a work laptop and I need to use it this weekend

  Thank you, Josh

  Hello

  Thank you for visiting Microsoft Community.

  According to the description of the problem you are facing problems with your Windows 7 computer. The question might be if there is a file system corruption. Then I suggest you to perform auto repair. For the execution of the task, I suggest you to try the steps below and see if it helps.

  Method 1:

  When you use the recovery environment (Windows RE) to troubleshoot startup issues, first try the Startup Repair option in the System Recovery Options dialog box. If this does not resolve the problem, or if you have additional problems manually, use the Bootrec.exe tool.

  Because you cannot start the computer, you may need to create a bootable Windows installation media, and then do an auto repair.

  If you are using Windows 7 then the link provided below might help you to download and create installation media.

  Download Windows 7 Disk Images (ISO files)

  Method 2

  Try to rebuild the BCD by using the Bootrec.exe tool.

  To run the Bootrec.exe tool, you must start Windows RE. To do this, follow these steps:

  1. Place the Windows 7 installation disc in the disc drive, and then start the computer.

  2. Press a key when you are prompted. Select a language, a time, a currency, a keyboard or an input method, and then click Next.

  3. Click repair your computer.

  4. Click the operating system you want to repair, and then click Next.

  5. In the System Recovery Options dialog box, click command prompt.

  6. Type Bootrec.exe, and then press ENTER.

  See the following link for more information:

  How to use the Bootrec.exe tool in the Windows recovery environment to troubleshoot and repair startup issues in Windows

  http://support.Microsoft.com/kb/927392

  Hope this information helps.

  Meet us with the State of the question.

  Sincerely,

  Ankit Rajput

• Toshiba laptop keyboard not working not properly

  Today my daughter was doing the work of the school on my old Toshiba laptop purchased in February 2012. It crashed at 12 Dec, Toshiba gave me the whole term on fixig so I had to have local difficulty. Even after it was fixed, it never was the same a awesome laptop turned into something of a child's play. Anyway, I gave this laptop to my daughter and bought another laptop. Once again, the Toshiba worked but was not until I had to do, was not quickly leave and the hard drive was not the same (once it has been repaired), but it was bearable for a child. Today, my daughter was of school work (or try) when she noticed problems with the keyboard. The buttons were working, but which has been pressed, wasn't showing on the screen. Example: If you press the W button, this indicates: 3/3/3/3/3 appears in the display. If you press the button, it appears:... (3) individual letters, numbers and random characters appear on the screen when you try to type. If you press BACKSPACE, it refreshes the page. I found an old office keyboard and ito the Toshiba is plugged and I am able to type without any problem, so I thought that it was a matter of device. I went to devices and printers, ran a bad shoot and got the following report:

  SM Bus controller is not a driver not installed
   
  Problems encountered:
  Unknown device is not a driver... Not fixed
  Apply the solution to the problem of driver... . Completed
  Install a driver for this device... done
   
  SM Bus controller doesn't have a driver... Not fixed
  Apply the solution to the problem of... completed pilot
  Install a driver for this device... Completed
   
  Problem with the PnP devices... Detected
   
  Potential problems that have been verified:
  Windows Update is configured to never install drivers... There is no question

  I tried to install a driver using Windows Update, but it was uncessful / could not detect a driver installed. Windows has suggested I go the manufacturer of my laptop to download a driver from this site. I'm on the Toshiba site now and after entering my serial number on this subject, they gave me a list of updates. I do not know which install beause they have two updates listed under keyboard, 10 listed under devices. I don't know which one I need to choose.

  When I first bouht the Toshiba it was Windows 7 (which came standard with all computers). The person who fixed installed Windows 7 Ultimate, if it helps. Can someone please advise on what is wrong with the laptop keyboard. The laptop was not great after it crashed / 'repaired', but he was able to do the basic functions

  Hello

  Sorry, but I don't see it as a software problem, despite the report of devices and printers.  I would say that time has caught up with your computer "crashed" (where the report of devices and printers).

  Are you able to type normally with an external keyboard, the "computer" went very well. The problem is with the keyboard and/or the original "repair" (which does not look like it completely solved the original problem).

  My suggestion would be to take it to a repair shop trust you, or your daughter use the external keyboard, or possibly to invest a few hundred dollars in a used cell phone, or...

  Keep me posted and let me know how you fare.

  Kind regards

  BearPup

• My laptop does not recognize the HDMI cable

  I don't know if I posted this properly, but I would really like for you to tell me a little more about HP pavilion 1 TB of hard drives.

  I bought a HP Pavilion processor with ADM 1 to less than a year ago. There was whisky spilled on it a couple of months before the summer, but I managed to get back to work and it was very good and stil in good shape.

  A few weeks ago, I dropped the laptop from the desktop and it fell on a carpet. Isn't difficult, but not smoothly either. And it is always on when I got it up and working.

  When I stopped it the laptop refused to start. I did a quick diagnosis to check the hard disk and it says already something with red letters.

  I took the laptop PCs store and human a glance told me, the hard drive is dead and I need a new one fitted. "Everything is in good condition", he assumed, and I agree with him to change the hard drive.

  I told him specifically to replace the hard drive with another 1 TB, but he subsequently advised me with good confidence that I was better with a 320 and buy an external hard drive. The laptop will work very well in terms of speed. He mounted in a 320 HARD drive and gave me back my laptop with Windows 7 ultimate.

  Now, the laptop does not connect to HDMI and AMD catalyst is recognized not no matter how many times I install it. And honestly I don't know if the man really had something out of my laptop. The HARD disk he gave in return tells me his Samsung S/N: S34LJ9BG601601648

  ST2000LM003 A REV.

  PN:HN - M201RAD/M 2000 GB + 5v 0.85 A

  Please tell me that it is a HP Pavilion HDD and how can I get the laptop to recognize the HDMI connection on the flat screen TV?

  PS: I checked the amount of space to the new HARD drive that had been installed in and it said 297 GB not 320 GB. Am I missing something? Why can I not see all of the HARD disk if it is 320?

  Sorry for the long discription, I stop here.

  Nope.

  Try this:

  Click on the link below to see how to find your model number...

  Computers how can laptops HP - I find my model number, the serial number or product number?

  Scroll to option 3 to see what to look for an explanation.

  Let me know.

• Laptop HP - 15z touchscreen in option: laptop does not turn on

  I recently bought this laptop computer right about a month ago, and just recently it started acting for no reason. When I press the power button, an orange light comes on, screen lights up without images, and there is a noise; but the laptop does not light. I can hold the button, but ultimately the screen just goes back to black, the noise stops, amd, as the light goes off. How can I fix my laptop and make it work properly again?

  Hello

  Thanks for posting in the HP Support forum. Welcome aboard!

  I'm sorry for the problems you're having with your HP computer.

  Please, check these items official 2 HP on these issues, that you experience now. Follow the appropriate steps that correspond to your case to try to resolve the problem:

  > > http://support.hp.com/bg-en/document/c03518165

  > > http://support.hp.com/us-en/document/c03515402

  If you've tried everything but nothing works, I fear that you will need to bring your computer (or ship it) service - repair center authorized HP. If the computer is still under warranty, you must first notify HP support. If you don't know where such a Center, please contact HP support for help to find a. Here's more information:

  > > http://support.hp.com/us-en/document/c00372730

  > > http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

• Your brand new laptop comes with a "certified HDD repair?

  The hard drive of my laptop HP G72-B63NR just crashed. I bought new in January 2011, but has not bought any expansion of the warranty, so I'm totally ready to get a new hard drive and restore the system myself. However, to my surprise, when I remove the hard drive, I discovered that it is a "certified repair HDD" Seagate!

  I googled and found a post of someone saying that their HP computers at work are like that too. Does anyone else have the same experience?

  I bought the laptop brand new, so I don't know that the hard disk provided with the laptop because I have not changed my hard drive. As I said, I'm ready to get a new drive myself, but it really leaves a sour taste.

  Thank you very much for the information. According to our database, your system's hard drive is replaced in July 2011 in an HP service center.

• My laptop does not restart

  After a few problems recently that my laptop will not reboot the screen displays the following

  Windows could not start. a recent hardware or software could be the cause. to solve the problem:

  1. Insert your windows installation disc and restart your computer.
  2. choose your language settings, and then click Next.
  3. click on "repair your computer".

  If you do not have the disk, contact your system administrator or computer manufacturer for assistance.

  file:\Windows\system32\winload.exe
  status: 0xc000000e
  Info: the selected entry could not be found because the application is missing or damaged.

  As you can understand that I have no disk because none has been supplied with the laptop.
  Any help would be greatly appreciated, thanks, Kev

  Hello

  If you have latest model cell phone you should read instructions and manuals s how to create DVDs of recovery which can be used for the installation of the OS, if something goes wrong with preinstalled OS image or saved on the HARD drive HARD drive.

  What model of laptop do you have?

• HP Envy m7-k211dx: laptop will not read the charger

  My charger started acting funny the other day my computer laptop would not load that I plugged my charger into the port, it does not seem to meet that he is in charge, I thought maybe it was the charger. My mother went bought a charger from Walmart (not the same charger company), it seemed to work, he charges the day after the day it was fully charged, I used it all day until my battery was about to die, I got the notification saying 12% going to charge your laptop, so I plugged it. It seemed to work but there was a yellow sign on the battery icon was not supported but I kept the laptop that is until I have taken as a charger when it just turned off. He died now when I try to put on I see white, flashing lights, so I don't think it's a battery problem, I just can't load, when I plug the Chargers none of them seemed to work. There is usually a flashing orange indicating that my laptop is supported, it does not show that when I plug the charger in, now my phone is dead and I can't activate it please I need help. side note: I've tried and tried everything and no my port of loading is not loose when I plug, please help someone

  Hi @Clovis713,

  Welcome to the HP Forums!

  I read your post and wanted to help.

  I understand that your notebook does not start on battery or AC adapter / CC. Have you tried to remove the battery and the only power of the AC adapter?

  Also, here's a document can help: HP Notebook PC - computer won't start (Windows 10)

  I would like to know whether the measures of assistance.

  If this post helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me congratulations.

  Kind regards