Laptop not grateful

Hacked into my laptop, and I went to Best Buy to fix it. They're erasing everything and resolved the problem. But now, when I try to print something from Word, the laptop does not recognize the printer. It goes 'ding! ' that means he knows that something is plugged in, but when I try to print, it does not mention name of my printer from the drop-down list.

Help!

Printer: All-in-one HP Officejet J5740

Laptop: HP Envy Notebook PC m6

Thank you!

Reload you all the software and drivers on the right?

Tags: HP Printers

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