laptop Pavilion: network connection

On the list of available networks, I have one with a Red Cross, how do I get rid of him? Thank you

Hello @Pieshop,

Welcome to the HP Forums!

I read your message and understand that there is a network available which is marked with a red cross. I'm happy to help you with this problem. First of all, please perform a reset. Once this is done, try the procedure described in this document:

HP PC - Troubleshooting wireless network and Internet (Windows 8)

You can also find the post of @RonBaker on useful Microsoft support forums.

Microsoft technical support forums

If the information provided did not help resolve you the problem, try to restore the BIOS , and then locate the Windows updates. For more information, please provide the product number.

Thanks, I look forward to your response with the result.

If this post helped you, you can show appreciation by clicking on the thumbs up! If it solves the problem, you can also click the accept as solution.

Tags: Notebooks

Similar Questions

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    Hello: I have no internet connection. Here's what I know: unidentified network no internet access. Wireless LAN, Microsoft Virtual WiFi Miniport Adapter. In addition, all security settings are OFF. This has just begun. I have no explanation. Any help is appreciated. Thank you... M.

    Hi there @MesaRey,

    I understand that your computer is no longer connected to the internet. I'm happy to help you with this. Please report the number of complete product for your laptop. Check out the following, if you need assistance with this information. How can I find my model number or product number?

    If other devices are connected and the only one having trouble is your laptop, then you can try a system restore, just in case there is a change to your system. Select a restore point before the problem started and test the connection.

    Using Microsoft System Restore (Windows 7)

    The following pages are useful for troubleshooting wireless connectivity problems.
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    In addition, you can watch the the power management of your wireless adapter:
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    3. right click on the Ethernet adapter / wireless, and then click Properties.
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    Forget a network (Windows Vista)
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    Forget the network: (Windows 8)
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    I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your HP Pavilion dv6-7135nr Entertainment Notebook and problems with connectivity Wireless Windows 10. You can try to use the Windows Update Troubleshooter to fix updates that do not come through Windows 10.  Please restart the laptop twice to make sure that all updates are completed!

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    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

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    Active... proxy WINS: No.

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    State of the media...: Media disconnected
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    The connection-specific DNS suffix. :
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    Autoconfiguration enabled...: Yes
    Address IPv6 local link...: fe80::30fd:c01f:ab28:fbf9% 13 (Preferred)
    IPv4 address: 192.168.1.3 (Preferred)
    ... Subnet mask: 255.255.255.0.
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    End of the lease...: August 14, 2012 09:56:23
    ... Default gateway. : 192.168.1.1.
    DHCP server...: 192.168.1.1.
    DHCPv6 IOOKING...: 360244224
    DHCPv6 DUID customer...: 00-01-00-01-13-B2-5C-FD-90-FB-A6-A5-8F-73

    DNS servers...: 192.168.1.1.
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    State of the media...: Media disconnected
    The connection-specific DNS suffix. :
    ... Description: Microsoft ISATAP adapter
    Physical address.... : 00-00-00-00-00-00-00-E0
    DHCP active...: No.
    Autoconfiguration enabled...: Yes

    Card adapt 6TO4 tunnel:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :
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    Physical address.... : 00-00-00-00-00-00-00-E0
    DHCP active...: No.
    Autoconfiguration enabled...: Yes

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    The connection-specific DNS suffix. :
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    DHCP active...: No.
    Autoconfiguration enabled...: Yes
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    Red)
    Address IPv6 local link...: fe80::8ed:720:a3fa:1e53% 24 (Preferred)
    ... Default gateway. : ::
    NetBIOS over TCP/IP...: disabled

    Reusable Microsoft 6To4 tunnel map:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :
    ... Description: Microsoft 6to4 adapt #2
    Physical address.... : 00-00-00-00-00-00-00-E0
    DHCP active...: No.
    Autoconfiguration enabled...: Yes

    Card tunnel Local Area Connection * 11:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :
    ... Description: Microsoft 6to4 adapt #3
    Physical address.... : 00-00-00-00-00-00-00-E0
    DHCP active...: No.
    Autoconfiguration enabled...: Yes

    IPconfig for the Vista laptop that works wired but not when it's wireless is:

    Microsoft Windows [Version 6.0.6000]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\Adin>ipconfig/all

    Windows IP configuration

    Name of the host...: Georges-PC
    Primary Dns suffix...:
    Node... type: hybrid
    Active... IP routing: No.
    Active... proxy WINS: No.

    Wireless network connection Wireless LAN adapter:

    The connection-specific DNS suffix. :
    ... Description: Atheros AR5007EG Wireless Network adapt

    Physical address.... : 00-1D-D9-1B-71-69
    DHCP active...: Yes
    Autoconfiguration enabled...: Yes
    Address IPv6 local link...: fe80::78c1:cedd:291c:e44b % 11 (Preferred)
    IPv4 address: 192.168.1.2 (Preferred)
    ... Subnet mask: 255.255.255.0.
    Lease obtained...: August 13, 2012 11:28:16
    End of the lease...: August 14, 2012 11:28:16
    ... Default gateway. : 192.168.1.1.
    DHCP server...: 192.168.1.1.
    DHCPv6 IOOKING...: 151002585
    DNS servers...: 192.168.1.1.
    192.168.1.1
    NetBIOS over TCP/IP...: enabled

    Ethernet connection to the Local network card:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :
    ... Description: Broadcom NetLink (TM) fast Ethernet
    Physical address.... : 00-1B-38-5C-28-24
    DHCP active...: Yes
    Autoconfiguration enabled...: Yes

    Card tunnel Local Area Connection * 6:

    The connection-specific DNS suffix. :
    ... Description: isatap. {E409704E-A039 - 41A 8 - BEB9 - 614B6A018}
    493}
    Physical address.... : 00-00-00-00-00-00-00-E0
    DHCP active...: No.
    Autoconfiguration enabled...: Yes
    Address IPv6 local link...: fe80::5efe:192.168.1.2%12(Preferred)
    ... Default gateway. :
    DNS servers...: 192.168.1.1.
    192.168.1.1
    NetBIOS over TCP/IP...: disabled

    Card tunnel Local Area Connection * 7:

    The connection-specific DNS suffix. :
    ... Description: isatap. {CC1DD067-8D6C-4BDE-BCC8 - 13921 941
    532}
    Physical address.... : 00-00-00-00-00-00-00-E0
    DHCP active...: No.
    Autoconfiguration enabled...: Yes
    ... Default gateway. :
    NetBIOS over TCP/IP...: disabled

    Card tunnel Local Area Connection * 9:

    State of the media...: Media disconnected
    The connection-specific DNS suffix. :
    ... Description: Teredo Tunneling Pseudo-Interface
    Physical address.... : 02-00-54-55-4E-01
    DHCP active...: No.
    Autoconfiguration enabled...: Yes

    Any help or advice will be most appreciated thanks

    Norton or McAfee pre-mstalled of recovery of the manufacturer media?

    If so, did you uninstall it AND run the tool to remove the appropriate product manufacturer?

    Download the Norton removal by https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?lg=english&ct=united+states&docid=20080710133834EN&product=home&version=1&pvid=f-home

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    Click on save and save the file to a folder on your computer.

    Navigate to the folder where you saved the file.

    Right-click MCPR.exe and select "Run as Administrator" to run the removal tool.

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