laptop redesigned; now, Vista Home Basic Upgrade to Vista Home Premium is disabled.

3.27.10 I looked at in the previous questions and nothing precisely meets my situation. My laptop was bought with Home Basic. Later, I bought Anytime Upgrade Pack from the microsoft site. It installed fine. THEN my cell phone got reimagee when the service was necessary. The reimage took back me to Vista Home Basic. Whenever I try to upgrade to Hom Premium, the choice to install is DISABLED. Only offers the option of Kiss of death to reinstall and lose everything on computer. This is so NOT what I want. Please help me to get what I paid for work again... I really, really miss. Thanks, JMS

Check the Service Pack levels.

Read the General information below about:

Looking for a difference in numbers/Service Pack levels.

If Service Packs came pre-installed on the operating system, there is no way to uninstall them.
You will need to swap the disk to upgrade to a later version that includes the missing Service Pack.

On your installed operating system Service Pack level cannot be greater than what is on the disk to upgrade.

Click Start > right click on computer > properties > system > it will tell you which SP you have installed.

http://support.Microsoft.com/kb/948537

"How to uninstall Windows Vista service packs"

If the OS installed Service Pack 2 and Service Pack 1 upgrade disk > uninstall SP2 installed operating system > install the upgrade > reinstall SP2.

And run the upgrade of a Vista operating system.

32-bit to 64-bit and 64-bit to 32-bit is a clean install, not an upgrade, if you have different versions of ILO.

See you soon.

Mick Murphy - Microsoft partner

Tags: Windows

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