Laptop says that I am not connected to the internet when in fact I am. The LAN and WiFi
I recently acquired a laptop HP ProBook 4540 s. It is currently running Windows 7 Pro 64 bit.
Although I seem to have full connectivity with internet through two LAN and WiFi, the icon on the taskbar always has a red
'X' through it.
When I go to the network sharing Center, there is no listed active networks and yet it shows fully connected at the top of the page.
Because there is no active networks listed I can't change of 'Private' to 'Home' or 'Office '.
Also, I do not believe that the computer running automatic 'windows updates' because he thinks that there is no internet connectivity.
It can search and identify the 'local' WiFi routers and I can connect to them with ease, but the laptop still says: I am not connected.
I tried a lot of things. New drivers, uninstaller and reinstall, Hard reset and many other suggestions I found on the internet without success.
I hope that someone out there has seen this particular problem.
Thank you
Hello Rick,
Thanks for posting your question on the Microsoft community.
Thank you for details on the question and your efforts to resolve.
This problem may occur because of corrupted network driver or incorrect network settings.
I would suggest trying the following methods and check if it helps.
Method 1:
Run the network troubleshooting and check.
Reference:
Using the troubleshooter from network in Windows 7
http://Windows.Microsoft.com/en-us/Windows7/using-the-network-troubleshooter-in-Windows-7
Convenience store network in Windows 7 provides a way for anyone diagnose and fix network problems. The problem may be caused by a number of problems with your computer, the web server or the network between your computer and the web server.
If this does not help, use method 2.
Method 2:
Reset TCP/IP and check the issue.
Refer to this article:
How to reset TCP/IP using the NetShell utility
https://support.Microsoft.com/en-us/KB/299357
I hope this information helps.
Please let us know if you need more help.
Thank you
Tags: Windows
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