Laptop will not turn off by itself

I have a HP Pavilion 15 - e097sa that is currently running Windows 8.1. When using the battery, it is not usually turned off by itself. I have to press on and hold the power button until it turns off. When the power supply is connected, it shut down normally. There is no error message and it just turns back normally afterwards.

I contacted HP Support and the solution is to disable a quick start, but thanks anyway

Tags: Notebooks

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  • K010 ENVY: my laptop will not turn off

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    When I shutdown/hibernate/standby/resume my laptop, it will die completely.

    All programs will be closed (when stop or restart) and I think that OS will also close. But the laptop will not turn off. Power LIGHT and fan will stay on.

    And when I try to Hibernate, everything is ok, but I have the same problem.

    Whenever I have to turn it off by holding the power button, otherwise the battery will be discharged.

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    You are welcome

    On some machines, the pilot for 11 series IMEI has been known to cause that kind of question of the judgment, so it may be worth trying an earlier version.

    You can use the following method to install an earlier version of the driver IMEI.

    Download driver IMEI on the link below and save it in your downloads folder.

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    Disable your wireless card (should be f12 ).

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    When finished, restart the laptop.

    If the computer shuts down correctly, turn on your wireless adapter and use the utility on the following link to prevent Windows 10 to update automatically the driver IMEI again.

    https://support.Microsoft.com/en-GB/KB/3073930

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  • My laptop will not turn off...

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    ·         What is the brand and model of the laptop?

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