Laser Jet MFP M127FW Pro: Will not stop "hologram fax page 1" and is stuck in this mode

I have Laser Jet Pro MFP M127FW.  This morning, a fax came through, and printed, however, the touchscreen rpet ' Print Fax: 1 Page, "with absolutely nothing to print.  I can now no longer print documents, or send and receive faxes again.    When I leave on this screen, the message disappears and comes back about a minute later for inactivity.  I tried to unplug and plug the unit in the.  I tried to use the switch to stop the machine.  When the powers of the slot machine, he will immediately return to the ' print fax Page: 1. " I tried clear memory and also the power resets. I keep reading on a Ret NVRAM and I would try it, but can't find anywhere it is displayed!

It is a real problem for me because I use the fax machine throughout the day!  Can someone help me?  Thank you so much in advance!

Hey @nhorn1115,

Welcome to the Forums of HP Support!

I understand that you have a fax job that will not print from your printer Laserjet M127fw range. I can help you with that.

To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. When done, remove the cable from the back of the printer's fax. Now:

  1. Click on the configuration icon that looks like a key.
  2. Click on Service.
  3. Click Fax Service.
  4. Click clear saved faxes.
  5. Connect the cable of the fax.

Please let me know if this clears the stuck fax. If so, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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