LaserJet 500 color M551 PCL6 - Toner level error

I love my LaserJet 500 color M551 but I'm having a problem with the black toner level.  I went to spend the night to have a level of about 50-60% to 10%.  Literally from one day to the next.  I had just checked the levels during the night and the next day the black toner was low.  My use is very light.  According to the page using the number for the monochrome is 1 668.  Total is listed at 3 487.  According to the supplies Status Page 3 543 pages were printed with black and 2 154 ink with the 3, various tonic color.  The only chance 3 543 a to be healthy is if black was included in all color prints so total use of black toner without color would be in the area of 1,400 pages.   There is no way we printed 3 543 black pages and more 2 154 color pages.  We had this printer at 14 months.  We get a new pack of 500 pages about every 2 to 3 months.  At the absolute most, we printed 3 500 pages total.  Most of our impression is heavier on the color.  In fact, we have done a large number of color prints full page.  But given the way we print color is about where we might expect.  And when the black toner showed the 50-60% it was where we expected.

So what happened? Why our drop of toner level to 10 percent from one day to the next?  I tried the cat with the support, but they did lose one hour of my time and absolutely nothing accomplished.  The service was terribly slow that it was as if a person has worked 3 or 4 cats at the same time.  So I tried it and vain.  The support representative suggested that I swap cartridges.  I don't have a spare those for Exchange.  It made absolutely no sense to me to buy a cartridge of 160-$180 if he could sit on a shelf for a year while waiting to get used.  I certainly don't want to buy and open a new toner cartridge just to know, nothing was wrong with the other.   So the line of background here is... someone has suggestions?  How will I know what is the real level of toner?  Is there a way to reset the levels?

Better yet. Someone has this model of printer and a black toner empty known cardtridge?  If yes do you know the exact weight of a cartridge empty in ounces? I also want to compare this to the full weight of this model cartridge at 100%.  If I had these two weight I would be able to calculate the exact amount of toner remaining.

Here, any help would be greatly appreciated.

I have a simple solution to your problem: just keep printing.  There was problems with the guarantee of toner system where there are sudden jumps in reported toner level, like what comes to live.  Unfortunately, we do not have a foolproof system for reporting levels of toner, and there is no method for re - calculate and declare a correct level in your cartridge.  Toner templates does not rise, they count only down.  When you eventually replace the cartridge, it will start again at 100%.

The good news is that you have not suddenly lost all life of the cartridge, it looks just like that.  Your printer will continue printing normally, and the toner level be at 10% for a long time.  When the black cartridge is in fact less than 10%, the pledge starts counting down again.  I'm sorry to see this problem coming up for visitors, but it does.  There is nothing wrong, except the black toner level reported.  I know this isn't a great answer, but it is the best I have.   I'm glad you like your printer - try to ignore the level of toner for awhile.

Best regards

Alan_R

Tags: HP Printers

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