LaserJet CP1025 Color - PC system tray stops working whenever I have send a doc to the printer.

LaserJet CP1025 colour connected via direct USB for WINDOWS Vista 32-bit. I have the latest drivers, applications, and firmware for the printer, but the system tray stops working whenever I print a document. I tried this on Windows 7 via USB and get the same problem. Why does this happen?  I have another printer connected to the PC and I deleted all other HP drivers so that they don't interfere with the laserjet.

Thanks for the update. I also found another thread where a lot of troubleshooting has been done, but the problem persists or is fixed only to reproduce:

http://h30434.www3.HP.com/T5/printer-all-in-one-install-Setup/LaserJet-CP1025nw-HP-system-tray-has-stopped-working/TD-p/1226639

I noticed it happens on XP, Vista and 7. I recommend updating the firmware first (if you have not done so) by going here:

http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=LJ-86491-5&CC=US&DLC=en&LC=en&os=4062&Product=4052957&sw_lang=

In addition, in the printer preferences, disable bidirectional printing, which is located by clicking right on pinter > choose Print Properties > click on the ports tab > uncheck bidirectional printing.

Let me know if either of those who help.

Tags: HP Printers

Similar Questions

Maybe you are looking for