LaserJet CP1215-printing color out of alignment

Hello

We have a laserjet CP1215 color and (I think since the replacement of the black cartridge) print colors out of alignment. It seems that only black ink is out of proportion with the other colors. Have tried various recalibration etc, but nothing has worked so far. I've been advised by our IT support company that it's a hardware problem.

I was wondering if it was just a case of a questionable cartridge that needs to be changed, but we do not have a spare part for the moment so I didn't spend the money on a new if someone could suggest anything!

I would be grateful for any help or suggestion.

Thank you

Rachel

Hi John,.

If you are having print quality problems, calibrate the product.

1 open the HP Color LaserJet CP1210 Series Toolbox.

 

Open HP Color LaserJet CP1210 Series Toolbox in one of these ways:

  1. In the Windows system tray, double-click the printer icon ().
  2. On the Start menu, click programs (or all programs in Windows XP), HP, HP Color LaserJet

2. click the Device Configuration file and then click on the page of print quality .

3. in the field of the color calibration, click Calibrate to calibrate the product immediately.

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