LaserJet M1217: Error Scanner 22 with a Laserjet M1217 on a wireless network

I just tried scanning a document using the SCAN TO PC.  It has worked well in the past.

When I launched the scan, the M1217 was presented to work until the moment where the scanner arm normally begins to move.  I heard a 'click' plastic, then I got SCANNER ERROR 22.

I followed the instructions on the FAQ section; disconnect the printer from the power, unplug the power cord, counted to 15 sec, plugged everything back in and NADA!  Re-error.

Advice?

Hi @hadrian9637,

Welcome to the Forums of HP Support! I read your post and see that you are getting the error "Scanner 22. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

Please try the steps outlined in this document, they are little different from what you have described, HP LaserJet Pro M1212nf and M1217nfw Multifunction Printer Series - a Message "Scanner Error 22" appears on the printer control panel.

Please keep the lid of the scanner open and then press the copy button.

Check if the scanner lamp turns on.

Also to see if the scanner moves freely through the glass.

It may be a hardware problem.

If the problem persists, please Contact the HP Support for help. Check the model number and the form to receive a file number for faster assistance. Good day! Thank you.

Tags: HP Printers

Similar Questions

  • Can someone help me with this problem of very strange wireless networking? (intermittent connectivity)

    So I'm having a very strange problem with my wireless adapter. (surprise, right?) Let me explain just what is happening here: I will use my computer, online, do a lot of things like play games or surf the web. Randomly, for no apparent reason, my wireless adapter disconnects the current network disconnect myself from everything I do. When I check my available wireless networks, I can't see a single network. This has happened to me for a while. When he started it first, I tried many things including the uninstallation of a reinstall of my adapter without success. I have to restart my computer to fix. This happens from time to time and has not stopped since the first occurrence. Originally, if I would try to find a network or uninstall/reinstall, my computer would be soft locking and I would be able to use the windows closed functionality, it would just hang out there indefinitely until I hard loaded. Now its being less skittish and let me do a reset software to fix, but it becomes very annoying. I know this isn't my router because all my roommates can still connect to the network very well, and the router will not prevent me to see many (15-20) wireless networks in the region. If someone can help me even by some light on what is happening, I would be very grateful, because I'm getting very frustrated by that. I reinstalled the map, he pulled for dust, etc. etc. It is not usb and its actions with the system. The Device Manager it says as a 802.11n wireless adapter PCI Express LAN Card, manufactured by LITE-ON TECHNOLOGY CORPORATION. Connected to the 4 PCI bus, device 0, function 0.

    Thanks in advance:

    Justeroo

    Try without commitment TCP/IPv6 (which is done by going to network connection > click > properties > it uncheck > OK.)

    http://digitalmediaphile.WordPress.com/IPv6-how-to-unbind-from-a-NIC-in-Windows-Vista/

    See you soon.

    Mick Murphy - Microsoft partner

  • Add LaserJet 1525nw to the wireless network

    Hello

    Since I update my router for the Cisco E3200, it seems that my printer laser color 1525nw spray can not register to the router. I tried the router WPS button to find the printer and the PIN method, but both failed. Can someone please help me get the printer connect to the router wirelessly? I work in an office environment at home.

    Thank you very much.

    I'm not entirely sure as to why this happens.  In some cases, restore the network by default before the WPS option used.

    On the printer, go to network settings > network by default.  This will reset the network outside the parameters of the box.

    Go to network setup > Menu wireless > wireless on / off and check the wireless radio is on.

    Once it is completed, repeat the WPS configuration by going to Network Configuration > wireless Menu > Setup WPS to prepare the printer to use the router WPS button.

    Let me know what happens.

  • HP Laserjet Pro M176n MFP: HP Laserjet Pro M176n on wireless network MFP?

    The difficulty in trying to get this printer on a wireless network. There seems to be available to set up the printer using the options available in the screen of the printer on a very limited help.

    Once that you have connected the cable to your router, insert and launch the Elf Setup.exe printer installation CD or download the latest version of the software from the HP site.

    If the software was already installed select adds another device and follow the steps, and then select a network connection once asked you how you connect to the printer.

    If you do not install its software yet the followed by the installation wizard until you saked how to connect the printer and select "through the network.

    If necessary, you can download the software of the printer below:

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=kJ-124897-3&cc=us&DLC=en&LC=en&OS=4063&productOid=5303439&sw_lang=

    Kind regards

    Shlomi

  • HP Officejet 5740: Problem with scan after passage of a wireless network to a USB between PC / printer

    Hello

    I would like your advice about my inability to scan from my printer control panel after establishing a connection USB with my PC. Previously, it was established as a wireless printer.

    I get messages like "Scan of the computer is not activated", "connecting to the computer has been lost' & ' The HP scanning Application has encountered an internal error. Pls restart app & try again. "

    There is no problem to use the HP scanning software in my PC for scanning or printing of my mobile device functions.

    I tried different ways to solve problems for example to turn off my printer & restarted, print HP & Scan Doc, restart my PC but nothing is.

    Your advice would be much appreciated.

    Thank you.

    Hi @Chrissy_61

    Thanks for your comments.

    If it is connected via the USB port the computer Scan is on the front of your printer default.

    Go to your control panel and select "Scan to.."  your computer should be listed.

    Hope that helps!

  • Problems with drivers for Atheros Communications AR9565 Wireless Network Adapter

    I recently downgraded my HP Pavilion windows 8 to 7 14b130ej. I can't find the drivers for the network adapters. I'd appreciate any help in this matter. Thank you very much!

    Hello:

    You need these drivers if you have a wireless atheros network card...

    Wireless:

    http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswItem%253Dob_128686_1&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

    Bluetooth:

    http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswItem%253Dob_126765_1&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

  • Original title: the connection card wireless network with windows 7 problem

    I have a dv6 Notebook PC HP clubhouse, 64-bit Windows 7 Home Premium, I bought end July2010. H-he detects the wireless network but will not connect. just if I'm until modem.but colse it smt connect to the deffernt wireless network. What is happening and where do I go to fix this problem.

    Hello

    1 have had any changes made on the computer before the show?

    2. do you get an error message when you try to connect to the wireless network connection?

    Method 1:

    First of all, I suggest for the link and try to run the troubleshooter and check if it helps.

    Windows wireless and wired network connection problems

    http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

    Method 2:

    I suggest you to refer to the article and see if it helps:

    How can I troubleshoot network card?

    http://Windows.Microsoft.com/en-us/Windows7/how-do-I-fix-network-adapter-problems

    Let us know if you need more assistance.

  • error scanner HP color laserjet 2840 5

    Hello team

    my hp clj 2840 error scanner 5 always display switch repeatedly

    P.S. this thread has been moved from Laserjet multifunction and all-in-one. -Moderator of the Forum HP

    Hey guys I solved this case,

    just need to clean the inside of the scanner, flat glass and the top glass, it's enough, it will work, (currently working)

  • MG6120 - cannot scan error "cannot communicate with scanner.

    Hi, I have a Mac Book Pro with OS 10.10.5 (Yosemite).  I have the Canon MG6120 printer.  Since I updated to Yosemite, I'm more able to scan using the MP Navigator ex software  I get the following error message:

    "Cannot communicate with the scanner.

    Cable may be disconnected or scanner may be turned off.

    Check the status.

    Scanner driver will be closed.

    2.1.0.

    The only way I can scan is by using the touchpad on the printer and saving the scan on a USB key.

    I went to the page support and downloaded the latest drivers, but he has not made a difference.  I need to remove the printer and re - add again?

    You will appreciate greatly any help or advice.

    Thank you very much

    Alice Berman

    Hello.

    If the printer is used via the USB port, make sure that the printer is connected directly to your computer.  Avoid using USB hubs or extension to connect devices.

    If the printer is used with wireless, please proceed as follows to save your scanner to work wireless on Mac:

    1. click on the "Canon IJ Scan Utility" icon on the top of your screen and choose "display settings." (Located near the clock, looks like a scanner open with an arrow below). For the latest operating systems, the program can be located in the Canon Utilities listing applications.

    2. in the next screen, make sure that the network version of the printer is selected instead of "do not use". The network version will be a long series of numbers next to him.

    3. click on "Scan-of-operation-panel-settings".

    4. a new window should appear, make sure that the printer is selected, and then click OK.

    5. click OK to exit the utility.

    Once done, do the following:

    1. open the Application folder.

    2. open Canon Utilities.

    3. open MP Navigator.

    4. Once opened, click on the "Settings/preferences" button at the bottom.

    5. in the menu drop-down "Product name", select the Network Scanner.

    6. click OK at the bottom.

    Once done, try to scan from MP Navigator.

    If you continue to have difficulties, find more help contact us.

  • "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

    "Error while interacting with the scanner: the selected scanner was not found." Called brother and my MFC 7360N works very well with other programs to scan - only problem with Adobe Acrobat Pro 11.

    Hi davidd67669685,

    Please provide the exact point of the software & OS installed on your system. Also check if it is there any update available for the software after going through "help > check updates.

    Follow this thread to reset the Acrobat preferences:- How to reset preference settings in format Acrobat.

    You can check after connecting this scanner locally to the system if asked its connected on network & then look for the same thing.

    Please refer to this article:- of the troubleshooting tips for scanning questions when using Acrobat

    If the problem persists ask please check with another user account.

    Kind regards

    Christian

  • Scan with printer laserjet 2840 on a mac network?

    How can I configure printers laserjet 2840 on a mac network?

    According to this page , the printer is only appu upward through 10.5, sorry.

  • HP laserjet p1102w: wireless printer does not work with the new wireless network

    My office moved recently and we have a new wireless network. My printer always wireless worked perfectly on the previous network, but it does not work with the new network. I get a message "the printer is offline. I don't know how to reconfigure so that it detects the new wireless network. Can anyone help? Thank you

    Hi Shlomi,
    Thanks a lot for the info. I'll give it a try today...

  • Cannot get LaserJet M175nw print in a network

    I just installed a new 100 Pro M175nw LaserJet printer on my network. However, I am unable to print over the network.

    • The printer is connected to an ethernet cable and configured with a static IP address on the network
    • I use a Windows 7 computer for printing
    • All of the internal functions of the printer work properly for example copy, reports
    • Printers when connected via USB to a computer

    When you use the printer over the network:

    • Digitization of works correctly
    • The integrated mangement of the printer web page works correctly
    • HP Print & Scan Doctor diagnostic tests give the configuration all green ticks
    • Print jobs stay in the queue until they change to an error state.
    • The printer does not recognize the print job at all - no progress message indicating the print on the console document
    • If the printer is in mode 'sleep' it doesn't wake up
    • Print test pages from the installer of HP, the Windows printer properties dialog box, Acrobat Reader and MS Word all fail.
    • All the symptoms remain the same when I turn off the Windows Firewall
    • An another HP LaserJet 2605dn printer on the network will print correctly on a different IP address, but also using the raw format on port 9100.
    • I removed all the drivers for other HP printers in case there was a conflict - no change after you have reinstalled the software.

    Can anyone suggest what I might have forgotten?  Thanks for your help.

    Problem solved.

    Critical steps seem to be:

    • I used the printer management web page (Networking / advanced) to "restore all network settings to their factory default values.
    • I then used the printer console to set the desired TCP/IP configuration - static IP, subnet mask, default gateway. No other changes.
    • The printer then worked correctly.
    • Later, I put the hostname and disabled all network services that I did not - like IPv6, Hello - and the printer continued to work properly.

    The configuration of end result is identical to what I had until I can see - but it works now.

    Thanks for your suggestions along the way.

  • LaserJet P1102W: [RESOLVED] LaserJet P1102W does not connect to a wireless network on Mac

    UPDATE: the below solution worked on my MacBook, both running El Capitan. Ignore the instructions provided in the manual of the P1102W and follow the steps below.

    I have a P1102W printer.

    Recently my LaserJet P1102W refuses to connect to networks using WPA Wireless.

    As it does not have an IP address, I can't access the web server.

    She also does not connect to my Mac Wireless via Bonjour. The printer will install when connected via USB.

    I installed printer HP Apple drivers, that contains the P1100 driver.

    The P1102W worked before wireless. I only noticed this anomaly since installation El Capitan and moving the printer to another room with my workstation.

    I need the printer to use the wireless network, as I did not have enough space on my desk for him. And I just can't place it anywhere within the range of a USB cable.

    Are there alternatives to this?

    Hi @rcosgrove,

    Welcome to the Forums of HP Support!

    I see that you encounter some problems connecting your Laserjet P1102w printer to your network wireless using your Mac computer. I can help you with that.

    First of all, I would like to mention that it would be easier to the printer connected to your network using a Windows PC. If you can't borrow or use a Windows PC, the following steps should allow you to connect the printer. If you can borrow a PC, please let me know what version of Windows and I can provide a link to the drivers to configure the printer automatically.

    Preparation of the printer

    1. Turn the printer off.
    2. While the printer is turned off, hold down the two buttons on top of the printer.
    3. Hold the buttons on top of the printer and the printer.
    4. Hold down the maintained for even 10 seconds.

    Wireless printer setting

    1. Make sure that the printer is connected to your Mac via the USB cable.
    2. Click on your Apple icon, system preferences and printers and Scanners.
    3. Click the icon of your printer on the left.
    4. Click Open print queue, printer installation, utility of printer, open printer and HTML Config utility.
    5. (If the above step generates an error, change your default browser on Safari. Please let me know if you need assistance with that).
    6. In this new window, click on the networking and wireless tab on the left.
    7. Under Mode of Communication, select Infrastructure.
    8. Select your network from the list and then click on the button with the arrows.
    9. Under Security Mode, select WPA/WPA 2. If you have an old router, you may need to select WEP instead.
    10. Enter your password wireless in the field below.
    11. Click on apply.

    Now, wait a few minutes. Your printer must change to have a solid blue light. If it is not the case, either the password has been entered incorrectly or there is a setting on the router that the printer is having a resolution of the issue. Please let me know if this is the case.

    Once you have a solid blue light:

    1. Unplug the USB cable.
    2. Return to the printers and Scanners.
    3. Hold down the CTRL key and click the icon of the printer on the left.
    4. Click on reset printing system.
    5. Click on the button "+" in the lower left corner.
    6. In this window, select your printer in the list.
    7. Click in the box next to and select your printer from the list.
    8. Click on Add.

    Please let me know if you are able of print or the results after following the above. If you can print, click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

    I hope this information is useful. Please reply to this message with the results. Good luck!

  • LaserJet 400 m401dn: HP Laserjet 400 m401dn, make wireless?

    Is it possible to buy a product to make the Laserjet 400 m401dn active wifi or is this product already activated?  The internet router is in another place, so a physical connection is not possible.  I would like the capability configure the SSID, etc. to connect and print.  Thank you.

    > Laserjet 400 m401dn wifi active or is this product already activated?

    The m401dn is a model of printer Dmodel Network (wire) connected.  The active WiFi model would be a M401dw , that would be the model Dand Wwireless.

    However, if you create a connection to your router via a wired Ethernet connection and then the printer would be accessible by wireless network devices.  All you need to do is get the printer on the network.

    > internet router is in a different location so a physical connection is not possible.

    The only options you have are to run a new cable at the location of the printer and Ethernet cable connect with the current hardware.

    Otherwise you would seek to create a 'bridge' between the printer and the router wireless network using a router without wire 2.  Configure the wireless router 2 to act as a client or to fill in the primary wireless router that acts as the main Point of access to the network.  Once the 2nd wireless router is filled in elementary school all the devices that are connected to Router 2 will be accessible from the main access point.

    There are guides out there circulating that walks you through this process, but the specific steps will have to come some 2nd router manufacturer, you can decide to experiment.

    Here is a sample of Cisco support article that calls this "Cascade" procedure one router to another:

    http://www.Cisco.com/c/en/us/support/docs/voice-unified-communications/SPA8000-8-port-IP-telephony-gateway/108678-PQA-108678.html

Maybe you are looking for

  • Update of Windows Vista Sp1

    I get an error message when you try to install an update. Code 57F Windows has encountered an unknown error. What to do, if someone has an answer that would be great. S ~ Raptor

  • CQ60 even on new battery no power does not turn on

    Presario CQ60 Just plugged in power and no power no start.  I bought a new charger and all the light no longer works, no fan and now the battery becomes hot.  Any help?

  • Restore hidden updates is greyed out

    I need to restore an update that I've marked to not show again and my hidden updates 'restore' under options is grayed out.  How can I get that back?  I did a reboot one or twice after having my updates and it still does not. Thank you

  • I searched C:\Windows\System32\regedit32.exe using Windows Explorer and it not found

    Windows 7 SP1 32-bit on Dell Optiplex 745 http://PC.NET/helpcenter/answers/access_and_edit_the_windows_registry After reading the above Web page, I searched C:\Windows\System32\regedit32.exe using Windows Explorer and could not find.   I have "show r

  • connection of Native facebook app - context invocation

    Hello I use this project for facebook login: https://github.com/QuickBlox/BB10-Facebook-connector Currently, it sends you to a web browser to connect. I wonder if there is a way to launch the native facebook for the user to connect app? Thank you.