LaserJet m127fw mfp: hp laserjet m127fw mfp can not sweep

Hello

My laserjet m127fw mfp scanner suddenly stop working without any reason. The printer is connected to the network. I tried to uninstall the drivers and the program, restart count it and then reinstall the latest driver from HP and it stil didn't work.  I can only print from the printer but cannot scan her. Every time when I try to scan, I get an error message saying "Scanner communication cannot be established" I also tried to scan to connect directly to the printer via a USB port and received the same error message. Please help and advice!

Sincerely,

Hello

Hello!

Welcome to HP's Forums a great way to get help.

Thanks for your post. I see you have scanning issues with this printer. (LaserJet MFP Pro m127fw)

Until we start, I would need some information to help you best. Please let me know the operating system of the computer.

You can also check if the printer will copy correctly, to isolate the problem. (whether it is software or hardware related)

Please reply to this post.

Take care and have a nice day.

Tags: HP Printers

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