LaserJet M401dn: Cause orders M401dn toner mess

Hi all

I use a HP LaserJet M401dn print orders.  To secure the requirements, we have a tray locked for prescriptions (part of 500 sheets, Troy M401 course tray # 0220629001).  Prescriptions are 4 inches x 5.5 inches (portrait orientation).  Problem is after a certain time deposit of toner in the printer on both sides of the prescription.  I guess it's because printers and cartridges are made to print 8.5 inches wide, and prescriptoins are only 4 inches of width.  So two bad things happen:

(1) If you print from the tray #2 ('regular' paper from the printer tray), you end up with almost black for 1.5 inches on both sides of the page.  I can show a digitized image of it.

(2) anything printed, paper prescriptions or 8.5 x 11 inches, is dirty with toner visible stains all over someone ' u feel.  There are also two vertical lines in the whole of the prescription.

If you open the printer and remove and examine the toner cartride, you see toner placed on both sides of the roller (blue).  If you clean it, it will reappear after a few prints.  In the printer, below the toner cartridge, you can see little piles of toner especially to the sides.  If you clean (takes a LOT of cleaning and there are sharp items here that may stick you between your fingers and nails, OUCH! #%! #$!), vertical lines will remain but there will be no form of toner for 3-5 prints, so there happen all.

Anyone have any suggestions?  Using prescriptions on perforated 8.5 x 11-inch paper is not a good solution because a) they cost four times more, and b) there is a lot of work to tear four perforations for each prescription.  Otherwise, I'll try either replace the toner (despite the fact that it is always full and I buy real HP toners at 3-4 x the price of the 3rd part), or I'll look for a Deskjet if they make one with a locking plate.

Thank you

-Alex Flaxman, MD

The dealer of the printer told me that the culprit was a faulty toner.  I replaced it, and the problem solved.

It has HP brand toner.  I contacted HP and they gave me a case number and told me to contact anyone / whenever I bought it.  I bought a pack of four by NewEgg.  Unfortunately, it was long enough ago that I can't make a return by them.  Well, it did not last long.

Thanks for your reply,

-Alex

Tags: HP Printers

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