LaserJet M4345 MFP firmware upgrade failure using the HP Download Manager

Hi all

I have a LaserJet M4345 multifunction printer, and I tried to see if there is any updated firmware for the printer.
When I try to access the web configuration interface, I see that the printer is running a firmware with 20070213 code 09.071.8

I downloaded the software from the HP Download Manager to try to update the printer automatically with a simple procedure.

The program finds the printer and said that she needed upgrade. He showed that the printer is model J7949E and current firmware V.33.14 while the update of the Firmware version has been V.33.21

I leave the program to start the process of update, but as soon as I said to start the update immediately (do not), a new window will appear showing the status of update and it closed after less than a second, replaced by another saying that the firmware update was complete.

Although I was skeptical about the process in so little time, I tried to check again the printer web configuration interface, but it showed that the firmware was always the same, I saw earlier (20070213 09.071.8). To try to detect the printer from the Manager software download HP found that the printer was still need upgrading (and asked me if I wanted to do now). Try once led to the same results.

I tried to restart the printer, the program and the computer with no result.

I'm running Windows 7 32 bit and the printer is connected to the router which I connect this pc wireless.

If I can provide any other information, please let me know.

Thanks in advance for any help you can provide.

Piero

Hey Unreal, the product that you have is a printer. These commercial products can be a little tricky. For the best chance of finding a solution, I would post in the forum for HP Business Support.

You can find the Board Commercial LaserJet here:

Business - LaserJet HP Support Forum

Take care!

Sean

Tags: HP Printers

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