LaserJet M475DN: LaserJet M475DN does not

I'm in a funky difficult situation. I am troubleshooting a LaserJet M475DN from 2000 miles away. I'm in the Rio Grande Valley of southern Texas, 20 minutes from the Mexico. The printer is in a suburb of Buffalo, NY, 20 minutes from the Canada. I try to avoid a full reset for obvious reasons.

The user attempts to send a fax from his PC, but cannot. During my session of telephone inquiry, I learned that:

  • The machine is unresponsive to 100%.
  • She cannot go beyond the main screen on the screen.
  • Run the Windows troubleshooting utility was useless (Surprise, surprise)
  • Restart the printer & the connected PC did not help.
  • There is no error message.
  • It can not print anything to this printer from any computer.
  • The printer is visible on the network.
  • The phone line works because they have connected the old fax machine temporarily.
  • When the 475 was connected to the telephone line and a test call is made to the line just rang but there was no response from the printer.

Where we are at this time, it's got sound turn the printer off & Unplug the unit for a few minutes see if that clears all that is causing the problem.

I really don't know what else to do at this point. Wanted to get this publication in the case where the hard reboot does not work. As soon as I get the results of this I'll post back.

Thank you!

M_D

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Well, fortunately, the hard restart worked.

But, with my luck, had I not posted the question, he would & I would have lost 20 minutes in addition to the difference in time between EAST & CST. In any case, the moderator, delete this post if you need...

Tags: HP Printers

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