LaserJet M5035 MFP: I have a purple line which appears in the scanned document

Hello

When sending e-mail through the printer scanner, I have a purple line which appears in the scanned document. Scanning is done from the "feeder ' ' the printer and not the glass.

The windows were all cleaned.

I did the test and digital printing of the "feeder ' ' and I have no lines for printing!   I did update the firmware of the printer and I still have the same result.

You have a solution to this problem?

Thank you

The small windows of the charger scanner had a small red above mark.  When the analysis has been done and sent on an e-mail, the line shows as it is scanned were made with the color scan option.  If I print the line doesn't show because the printer is not color!

Tags: HP Printers

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