LaserJet M602 - 49.4a.04 error

We have a LaserJet M602, which had worked very well for over a year. Yesterday, the printer stopped printing and dispalyed a "49.38.07 Error".

We have updated the firmware to the latest version (2300331_377983), power cycle the printer according to the instructions from HP, but the printer now returns a "49.4a.04 error".

If I unplug the cable N/W of the printerand cycle power, he returned to the screen "Ready". I can print the Configuration page, page setting, etc. If I plug the cable N/W, "49.4a.04 Error" appears in a few seconds. I can access the printer through the WEB interface, display all the parameters network, etc, so N/W communication seems to work fine.

Entries on the source of the "error 49.4a.04" or ideas would be appreciated.

-Thank you, John

Hello, I would erase printing then try to run some test prints to see if the machine comes back with the error code. I wonder if it's a corrupted file which causes this error code to appear, sometimes a 49 error code may be just corrupted file to data/hit machine. Also, I would try the printer connected to a laptop computer on the network to see if you are able to print or to see if the error code returned. Usually, if you have no impression of the issue for a laptop computer to the network, then there is something on the network that is causing this error popping up.

I hope this helps...

Tags: HP Printers

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