LaserJet Pro 400 - M475dw, not recognizing USB drive-resolved

I've been scanning to .pdf on a USB for about 6 months on my LaserJet Pro 400 - M475dw.  All of a sudden, it says "Insert USB Flash drive" whenever I try to scan, even if there is a pre-installed flash drive.

I tried all 3 USB keys I've already used, more a few others.  I also tried their reformatting.  All to nothing does not.

Today, I have updated the firmware of the printer to see if it would help - but no.

Tried to turn it on and out, several times, including leaving them for a few days.

Has anyone else had this? Did you solve it?

P.S. This thread has been moved from Laserjet multifunction and all-in-one. -Hp moderator of the Forum

handsome young man came out today of HP and replaced, the USB port and the Board at the back of the machine, we have proven that the cable was still very good.  BUT it (I was certainly not int eh room right here) was able to break a little different - so that the ordered summer and he will return to replace the fuser unit tomorrow.

HP were super helpful and REALLY happy with the printer was still under warranty.

Thank you for your help chaps.

Tags: HP Printers

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