LaserJet Pro M127fw MFP: LaserJet M127fw MFP printer - scan Pro

I created the printer and the scan setting. I can scam out of the glass flat, however, the printer won't let me not scan from the charger. When I select this option, I get a notice saying pop - up: "communication scanner cannot be established. If make sure that your product is powered, check the connection and make sure that your network is working properly. If these conditions are correct, restart the product and try to scan the image. If you're using a connection cable, make sure that both ends of the cable are sure... »

I checked the two ends of the cable, and they are firmly fixed in places respectful theire, this review keeps popping up.

What should I do and how can I solve this problem?

Thank you!

Hello

To eliminate any hardware failure, you can copy from the charger of document without any problem?

If the ADF is working as intended by the hardware, the issue most likely related to the communication between your PC and the device.

If the response of material as planned, please try following this tool by selecting the difficulty of analysis:

http://ftp.HP.com/pub/Printers/hppsdr/HPPSdr.exe

If the problem persists, I suggest ensuring that the USB is connected directly to a port on the back of your PC and not via a USB hub or extension, so make sure that the cable is not longer than 2 meters in length.

I also suggest to try a different port on your PC and check differences.

If it persists, can you see any difference in trying another USB cable?

Tags: HP Printers

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