Latitude E6410 internal display will not work unless the driver is disabled, regardless of the OS

Hi all

I had done research on google without end, dell community support research, etc. and cannot find the solution. The internal computer screen does not work on my Latitude E6410, except if the display driver is disabled. I tried all the drivers on the Dell Web site (including previous versions). The laptop has the card Nvidia nvs 3100 m. I've updated to the latest version of the driver available from Nvidia, and it still doesn't work. However, I can use an external monitor using a VGA connection.

Tried with Windows 7 x 86 and x 64. X 86 and x 64 Windows 8. Windows XP x 86 same results.

The strange thing is that if I leave the compatible driver, I can see the screen flash Dell OEM and the beginning of the GUI of Windows boot, but once the driver is started, the screen goes black.

Ran the Dell diag and video passages. I think the problem is driver/software related like the screen works, but once the driver is loading with Windows, the screen stops video production.

BIOS is updated. All the other drivers installed.

Any suggestions?

Laptop is still under warranty, so if I have to I can get a mobo replaced, but want to exclude all other possibilities first.

Thanks for all comments and suggestions.

OK, so I finally found the fix (literally, this morning).

After browsing the internet, I found another site where this driver was the recommended fix and it worked:

http://www.Dell.com/support/drivers/us/en/19/DriverDetails?driverId=R287174

Now, my e6410 is not the nvidia driver and intel, only nvidia card.

If your e6410 Intel and Nvidia, you may need to play with the pilots to see what will work the Nvidia driver (I'm guessing the driver Dell A08 works well).

As a couple of my co-workers have the same e6410 and did not have this problem, it seems that the material appears to be the culprit, but only in the sense that a particular version of the Nvidia NVS 3100 m driver works with the Dell driver A08 and some will work with the driver Nvidia 302,80 (9.18.13.280) (which is installed by Windows as well). My Dell was purchases / delivered late 2010. My co-workers that Dell was purchase / shipped in early 2011. I don't know if the short time makes all the difference in what provided Dell (or correctly, what Nvidia to Dell Dell installed), but there is a difference.

I also tried to upgrade the driver A08 (which is the version of the driver 8.17.12.5922 dated dated: 31/07/2010) to the 9.18.13.280 (as of: 11/06/2012) and it did not work. I had to go back to the 8.17.12.5922 to get the video to work again.

My Nvidia NVS 3100 m firmware/bios version is: 70.18.53.00.04.

I hope this helps anyone with this issue, but for now, it seems that the A08 driver is necessary for users of this issue.

Good luck to all with this question, but I will now consider this matter resolved.

Tags: Dell Laptop

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