LED backlight display off when the power supply is connected

Basically, what happens is every time others or so when I plug my T420 in power, the backlight of the screen turns off completely. The screen is always on because if I look close enough I can still see whats on the screen. All the other power lights, Thinklight and other indicators remain on. I can't tell if this is a problem of motherboard, power supply problem or something different, but the problem is very frustrating because I put the computer to sleep and then wake it up back up to continue to use the machine. Any help is appreciated.

Using the search I found this:

Link to the Knowledge Base

This problem is well known and seems to be a hardware error. Then try to contact the after-sales service and send in your thinkpad. Or you can use the workaround described in the link above.

Moderator edit: link fixed.

Tags: ThinkPad Notebooks

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