Left hinge broke

I have a HP envy laptop and the left hinge is broken.

It's just more under warranty and I just spoke with HP and they told me there is nothing they can do because it is not an error known on their system.

I looked in the forums of HP and he doesn't seem to be a problem with these models

Can you please indicate if there is something I can do because I don't seem to be getting anywhere with the team of customer service by phone

Thank you

I'll contact my internal contacts and ask your question to be raised.

Help us help you by displaying the following information.

1. the complete model number and the laptop Nr - see web document this HP if you do not know how to locate the product number or model number.

2. is your laptop still under warranty?  Check the status of your warranty here.

Tags: Notebooks

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