LF161UA #ABA: HP download and install the wizard never ends
Laptop HP Pavilion G7
Running Windows 7 Home Premium SP1 all updates applied.
Today, I got a notice from HP Support Assistant, that there was an update of firmware for my all-in-one HP Deskjet 3520 printer. I went to download and install the firmware that first downloaded and installed the HP download and install the wizard. Does OK no problem yet.
The HP download and install the wizard then downloaded the firmware update and installed on my printer. The installed firmware version has been STP1FN1351AR. I know it's done installation for my printer has printed a page of the printer hardware information and now returned to sleep. However the HP download and install Assisitant still works. He says that's it 100% but he also says to install next to the progress bar. There is another open window called "HP Device Update" which has a progress bar that keeps to be full and then starts all over again, he seems to be in an endless loop.
I'll close these two windows but he thinks someone from HP should know what is happening with their program to download and install the wizard.
I am including a screenshot of the two windows so you can see what I see.
George-p wrote:
Hi @RayGo75 ,
I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
If you are unfamiliar with the operation of the function of the Forum, private messages you can learn about this here.
Kind regards
George
Well well for almost a year that I posted this and no HP never contacted me for more information. I now use windows 10 then is no longer a problem.
Tags: HP Printers
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