Lightning will not rise after Windows update 10

My computer came installed with Windows 7 Professional 64 bit. The computer has a Thunderbolt 2 interface. I loaded the software and the drivers were mounted and worked a lot their use in Garland.

External drives are USB 3.0 and LaCie thunderbolt. The computer was shipped with the HP security software. I did the upgrade to Windows 10; in the Windows dialog box update, said could not be updated without removing the HP security. I said yes, and since that time, readers not only mount.  After the update, and readers would not mount. I then used system restored and returned the computer to Windows 7.

When I tried to reload the drivers for LaCie drivers, I get cannot lack of file sysInfo.dll. I download this file, place it in the system 32 folder. After a reboot, I tried and the pilot program installed. However, readers will not rise. I contacted HP and they remote connected to my computer, BIOS update installed, chip set drivers and still drives don't mount not via the port of Thuderbolt2.

They run a lot when it is connected to the USB 3.0 port. My logic is readers are very much like the mount and run fine with USB 3.0, but is no longer the mount with the crush. I am a photographer and work with large files often 1 GB or more. Thus, the impact of lightning speed is desired.

I have the drive Professional OEM Windows 7 SP1, however I have a large amount of the image installed and that you hope to find a way to solve this problem without the operating system reinstallation and all the photo editing programs. A pre thank you for everything that helps her.

Hello

Thanks for posting your query on the Microsoft Community.

Method 1: Run System Maintenance troubleshooting

I suggest that you click on the link below and run the hardware and peripheral troubleshooting tool by following the steps.

Open the hardware and devices Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2: Update storage controller drivers

Follow the steps below.

1. press the Windows key + X , and then click Device Manager.

2. expand storage controller.

3. right-click on the driver and select Update driver software.

4 reboot your system.

I hope this helps. Please respond if you have related research.

Kind regards

Jesinta Rozario

Tags: Windows

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