Lightroom question: my mac crashed, had backups, installed new OS 10.11 EL Capitan, use creative cloud for PS and LR, where go my Presets to develop, can not find them anywhere, any suggestions, thanks.

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  Hi titi % 20wright,.

  Please use the link below to Download Adobe Creative Suite 6 applications

  Since you get two activation with a license, once installed you must activate the product using the same serial number. See, https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html

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  Please see how many computers can you install or run Adobe software on? ProDesignTools

  Kind regards

  Assani

• I have a subscription to Creative Cloud for Photoshop and Lightroom, I don't understand if the subscription is active.

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  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

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  .

  If Yes

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  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

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  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

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  No need to empty the trash after moving from opm.db to the trash.

  Well, follow the procedure below:

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