LJ pro M177fw: eprint center connection problem

Hello

today I am trying to add my new printer to my eprint account, but I do not remember my pwd, so I want to co reset the password.

By e-mail, I received a link

http://h30495.www3.HP.com/reset_password/xxxxxxxxxxxxxxx

but it didn't work, the Web server show this error:

SERVER ERROR

Oops! Only, something was wrong with our server.

Try refreshing the page.

I tried different browser and pc, but I can not reset my pwd.

Is there a solution to this problem?

Is the server down for ever?

Thank you and best regards.

Roberto

Hey @Roberto_ITALY,

Thanks for posting in the Forum from HP Support.

I understand that you are unable to claim your HP Color LaserJet Pro MFP M177fw in your account ePrint Center due to a connection problem.  I would like to help.

I don't see this particular error with password resets from time to time.  I have a workaround that can clear up this place for you:

  • Click here.  This will bring you to <www.snapfish.com >.  As the Snapfish site is linked directly with ePrint Center and HP connected, you can try to reset your password as follows - click the connection icon and then "forgot your password":

  • Enter the e-mail address that you use to connect to the ePrint Center and click on submit.
  • You should receive a message of automatic reset of password by email - the reset as expected before and then try to use this new password to Snapfish to connect downtown ePrint.
  • If this does not solve your problem of access ePrint Center, please call our Cloud Services to 855-785-2777. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

    http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps.  If my suggestion worked in your favor, feel free to give me a virtual h.o.t. by clicking on the 'Thumbs Up' icon below.

Have a great day!

Tags: HP Printers

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