Lock of weird Activation

Hi all

I bought an iPhone 6s more store year last of the Apple. I've used for a year and then upgraded to an iPhone 7. Selling to a friend, I reset all of the settings by going to Settings - General - reset - Reset all settings and phone recycled for about 2 minutes and returned to the main screen where you enter the language preferences and then connect to the wifi network. When I went past the selection screen of the wifi, an activation of the lock screen came when it asked me to enter a user id and the password associated with the account of apple (m***@icloud.com). Here's the question - I don't know which account icloud. I used the new phone purchased directly from apple under my apple account for a year without any problems, but when only he had brought this activation lock associated with an account I'm not familiar with the reset. I called apple and they will not unlock it when I have a proof of purchase, but they can't tell me why the account got locked.

The strange thing is that the same thing has happened on the phone to my wife a week ago, when I was going through the same exact process (preparing his phone to sell), but this time the account who came was j***@icloud.com.

It's enough relative that apple does not know what happened.

Any help will be appreciated on identifying why a lock to activate apple unidentified will be placed on the device.

Sam

Are you sure there is no possible way, you created an address iCloud.com at some point, either during the installation of this iPhone or a day just playing and checking things in the settings? If the letter of your name or e-mail address that you use starts with this letter, you are more than likely. Just try everything that is your normal email, but using @iCloud.com. If password does not work, follow the steps in normal iforgot.apple.com password reset

Tags: iCloud

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