Locked off-screen Iphone5 is broken and does not work

Hi, I have an Iphone5 and I recently dropped it and now I can't get past my lock screen. The phone its self will not register my finger swipe, or anything else. I see again the screen, I was able to receive messages and calls, just could not answer (I can't receive calls any longer because I cut the phone). I need to enter my contacts and other files, but when I go to icloud, she's not all contacts. I think it is because it has not been updated in some time. I logged on icloud for my laptop and I somehow I erased everything on my phone. How can I backup my phone and restore its autonomy without having to access the iphone?

If you have already cleared the phone, you get contacts or any other files (images, videos, etc.) stored on the device.

Tags: iPhone

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