Locks of software upgrade for blackBerry Smartphones

I had problems with my touch screen not working not.  After searching online it was suggested that the software might require the upgrade so I downloaded it.

Now, my phone got lock up to 16% of the backup is complete.  I can't at this point that every time I turn the phone on it get to the same point and stop.  The battery hold a charge then over heating and I have to turn off the phone and remove the battery.

Now, I get very frustrated that I cannot do anything with my phone!  Help, please!

Hello and welcome to the community!

I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

You may also use these tips:

Good luck and let us know!

Tags: BlackBerry Smartphones

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