Log files from blackBerry Smartphones software device

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• Message from blackBerry Smartphones: MTP Device Mode is enabled on

  I just did a hard reset (remove battery) on my Storm2 9550.  When it finished start, I started the Desktop software and connected the phone via the USB port.  I received the following message:

  This Blackberry device using a connection of the PSG.  Some features of media for your device mass storage mode, which interrupts all active media transfer protocol (MTP) connections.  You want to mass storage mode?

  I don't know exactly what that means or if I should answer 'Yes' or 'no '.  (I had a bit of luck you are looking for this particular online message).

  The BlackBerry Storm smartphone can connect to a computer in one of the following ways:

  • USB mass storage mode
  • Media Transfer Protocol (MTP)

  MTP allows a BlackBerry smartphone user transfer media files between a computer and a BlackBerry smartphone and provides support for multimedia files that have specific requirements, such as restrictions associated with the management of digital rights (DRM) technologies.

  A BlackBerry smartphone appears as a Portable device in my computer when connected to the computer using the PSG. It does not appear in the devices with removable storage section and has not assigned a drive letter.

• Update blackBerry Smartphones software device with BES

  Hey Storm Troopers.

  I just updated my a.75 Storm.  The upgrade restored my data, but after it was done, my said storm not enabled in the Activation of the company.  Since it restored all my data, that I didn't activate it again because I would get duplicate contacts and calendar elements.  I sent the BES service books, and he says he did, but the device still says not activated.  Am I missing a step here as restart once more or wait for a while before it reactive?  I went ahead and wiped your handheld, restored my data messages and SMS Messages, then made an Activation of the company.  This guaranteed without duplicate contacts and calendar items since they are synchronized Bes.  If you're on BES, when you upgraded your operating system, you're device reactivate or did you have to turn it back on I had to?

  Marouanibousairi

  Hi marouanibousairi,

  If you are on GroupWise, which would explain why you need to redo the Activation of your company. Unfortunately GroupWise deferred Exchange in Domino in what concerns to the Office Manager as platforms have a connection to the Office Manager in the mail system that takes care to reactivate your upgrade of the post of BB. GroupWise Desktop Manager does not work.

  To modernize it addition who is out I would look in the guide upgrade the wireless device and Ko in the section our site support. They will allow BES administrators to deploy upgrades to devices that can be upgraded online such as the BB Storm from Verizon can do currently.

• Error message from blackBerry Smartphones?

  Hi im new but dose, anyone know what this error message is all about when I turn on my bb after removal of my battery [eception exception: error profiling.fill url: null]

  IM baffaled

  Hi and welcome to the Forums!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the ALT key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:
  KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application.

  Good luck and let us know!

• BlackBerry Smartphones to transfer files from memory card to device memory

  Hi... the subject seems pretty basic.

  But when I plug my 8330 to a computer, I can access only files in the directory "Blackberry", which are files on the SD card.  I want to be able to access files / photos stored on the memory of the device.  I thought that to transfer the files from the device to the SD memory memory then would allow me to download on my computer

  Someone knows how to do this?

  Thanks in advance.

  Go to the media, press menu and Explorer, go to the memory of the device to locate the file, select the file menu, and then tap new and move

• Smartphones from blackBerry Desktop Software suspended while "Verification of device application updates... »

  HI -.

  I am running Windows Vista and version 4.7 of the Blackberry Desktop Software.  I am having a recurring problem during synchronization.  As soon as I plug my Blackberry, desktop message software appears: "Verification of the device application updates... ' and it hangs here.

  I tried to restart, reinstall the Desktop software and sometimes it will solve the problem for a few syncs, but it always comes back.

  Help, please!

  Make sure that your USB cable is connected to one of the main rear USB ports of the PC. A USB hub, or USB Monitor port not a USB port on the front of the PC.

• Error of Smartphones from blackBerry Desktop Software download

  Please I want to downgrde my bold 9900 Os 7.1 to 7.0 and my office keeps software seeks to update and each tooth that I try to install the update it almost in compleste downloads and then displays the error message "an error occurred when downloading the BlackBerry® Desktop software. Please try again. ». Virtually all have been used my 2gig data, what should I do?

  I recommend the device OS wiping and reloading from scratch

  Download JL_Cmder (linked below). Unzip and install on your PC.
  http://www.BlackBerryForums.com/attachments/rim-software/19475d1318636583-JL_Cmder-JL_Cmder-v1.9.4.z...

  Make sure that the Desktop software is closed.

  Connect the device (opens Desktop Software again, shut it down.)

  Run JL_Cmder and select the option to wipe the device.

  The screen turns red and ask you to type blackberry to confirm.

  When he made the device should restart and result in an error 507. This error simply means that the device has no OS installed.

  Reinstall the operating system:

  1. start by searching for your operator and the system operating file that you want to use (you don't have to use your own carrier - carrier works.)

  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  2 download the operating system of the file from step 1 to the PC then install on the PC by running (double click) the downloaded file.

  3. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml." Also, check the following locations for the vendor.xml file and delete all instances of the file:

  On Windows Vista/7, go to C:\Users\YOUR_USER\AppData\Roaming\Research in XML Motion\BlackBerry\Loader (where 'YOUR_USER' is your user name)

  On Windows XP, go to C:\Documents and Settings\YOUR_USER\Application is In Motion\BlackBerry\Loader XML (where 'YOUR_USER' is your user name)

  4. connect the BlackBerry and double click on Loader.exet. It is located in c:\program files\common research in motion\apploader

• BlackBerry smartphones software update of the device since 31/08/2009!

  Hi all

  I am living in the Kuwait and my ISP is Zain and the Kuwait.

  before 2-3 weeks, I got my BB Curve 8900 through the Application in my Desktop Manager 5 loader, when I run the update and after starting the application responsible for the search for new and legacy software, I get a list of software of the device (firmware) which are available for download and I can choose between versions , reinstall the current downgrade and improve.

  Since 08/31/2009, when I run the application loader - > software update, I still get no results and he says my software is up to date and im 100% sure that it's not because I went down before, the latest version was 4.6.1.250 and I installed it is 4.6.1.206 as the new version is not Arab.

  So my question is, why I can not get the list of device software, so I can choose the version I want?

  I've tried it on several computers and several internet connections and still he could not get it.

  Your answers are greatly appreciated

  concerning

  Khalid Al-Assousi

  Hello and welcome to the Forums of Support BlackBerry.com.

  Just do the upgrade manually... Download the file from the OS and use the instructions in this link.

  http://www.BlackBerryForums.com/General-8900-series-discussion-Javelin/193197-latest-OS-8900-4-6-1-3...

  Always, make a backup first, using the Desktop Manager.

• The Smartphones from blackBerry Desktop software will not connect to 9700 Win 7

  Recently, I lost my 9800 "BOLD" and had to go back to my old 9700.  When you try to resynchronize the 9700 for the desktop software, it started the process but then stopped.  Now the software connects to the device even if the device shows connected to the desktop computer.  In addition to the software crashes and cannot be closed.  I tried to uninstall and reinstall the desktop software but no improvement.

  Any ideas.

  Thank you

  Peter

  Interesting... the only time wherever I got a message like that is when I am attached to my PC and using the AppWorld on the web from my PC browser... a plugin is installed on the PC so that it works. I never recall a message as you describe directly from the desktop software.

  There is no need to use the older Desktop software... in fact, under Win7, it is even probably not supported. So, now I suggest the following steps (reboots insert a lot of restarting your PC... not only restarts, but at full power down). In addition, it is recommended that you are connected to the PC on an account with full administrator rights. In addition, under Vista/Win7, use the option "Run As Administrator" for everything.

  In addition, it was also reported that when your user profile on windows (type "echo %UserProfile%" in command prompt) contains spaces, then the installer will not work. To resolve this issue, log off from your Windows account and sign in using the local administrator account (or any other name of account without spaces) and install office (for all users).

  (1) delete your package to update device OS of your PC (Add/Remove Programs)

  (2) properly uninstall the RIM desktop software:

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some noted that there are several registry keys to remove talk in this KB... don't forget to get your all associated with RIM registry database
  • Others have reported the use of a registry cleaning tool to be also useful
  • Still others have reported the use of your original PIM (Outlook, NOTES, etc.) Installation CD, run the "repair" to be helpful in some situations process

  (3) obtain a new download of the RIM Desktop software:

  • http://us.BlackBerry.com/apps-software/desktop/

  (4) to download a new copy of your package to your carrier OS device (on your PC):

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  (5) install the software on your PC Desktop

  Installation of 6) (also on your PC), device OS package

  (7) start the configuration Organizer:

  • KB17022 How to configure applications to Organizer for synchronization using BlackBerry Desktop Manager
  • KB23681 How to configure settings to synchronize Organizer data using BlackBerry Desktop Software 6.0

  If all goes well, who's going to make things again.

  Good luck and let us know!

• Smartphones from blackBerry Desktop Software STILL wants to charge AppWorld, Google Talk, AOL IM, etc.

  I have Desktop 6.0.1.18 software.

  I uninstalled multiple applications that are for me junkware.

  However, whenever I am in Desktop Software, ALWAYS default to reload (for example "pending installation") at least six applications, including the AppWorld, Google Talk, AOL IM, etc.

  It is a major pain.

  This means that whenever I want to make changes to my applications, I first go through the full list of applications and disable those that I don't even want (there is no easy/fast way to do it).

  Is it possible to stop this behavior?

  I have a new 9780 by T-Mobile. I upgraded to a 8320 Curve, so I used the BBs for some time.

  I had a brief conversation with a T-Mobile Representative (in a call on another problem), and she had no idea what I was talking about and said that if she was in what concerns the desktop software, I had to communicate with BlackBerry.

  Finally, I got this problem.

  After that I downloaded and installed the software for the device from T-Mobile on my PC, even if it seems to be the exact same device software version (6.0.0.448), BlackBerry Desktop Software does more the six applications be loaded.  So for me, this problem is corrected.  I didn't even remove the COD files.

• Need help from blackBerry Smartphones: send files via Bluetooth for my Curve 8900

  Hi all

  Earlier this week, I made the change to a BB and overall I am very happy with it, but there is a thing that is annoying on the phone and despite my efforts and a lot of tinkering, I was not able to solve this problem, I'm looking for help.

  I try to send files to other Bluetooth devices to my BB 8900 and I can't do work of t. strangely, I can send my BB files to other Bluetooth devices with no problems but I can't send things on my device.

  I lived the articles (e.g. http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB04132&slic... )

  but in vain.

  In a nut shell, I enabled bluetooth on my camera, I made detectable and combined with other devices that I am trying to transfer files from, I went into options of the terminal for these devices and their confidence, and then I tried to send files.

  If I send from another phone (LG viewty) or Nokia E61i, I get an error message indicating that "send failed".

  If I send a computer that was paired, I select the file I want to send > right click > sent to > Bluetooth > other and select my BB8900 in the list of paired devices. At this point, the computer appears to try to send the file, but I am presented with an error message indicating "file transfer Service is not found on device BB8900."

  Why is this? How do I am able to send files to my BB 8900 but not sent to it, and what can I do to solve this problem?

  This problem is causing me a lot of grief that I have given on other phones, I need to transfer to my new BB, unfortunately I do not have a USB cable to one of the phones, so Bluetooth is the best alternative.

  Please can someone help!

  Thanks in advance,

  /Chuck

  OK, so after re-reading of this last KB article, I realized that I was a complete dunce!

  I have now managed to successfullty receive pictures and audio files on my BB.

  Thanks for your help!

• Smartphones from blackBerry Desktop Software causing blue screen!

  Hey guys,.

  I hope that there is someone out there who can help with this. I have a BlackBerry Curve with BlackBerry Desktop Software version 6.1 installed. Whenever I connect my BlackBerry via desktop software, my computer crashes with a blue screen. Regardless of whether or not you restart the computer, the same error. What I've noticed is that my CPU usage goes up to 100%, and the temperatures of the two nuclei exceeds 75 degrees during the connection. After that, the system hangs. In addition, it is not through the use of the processor or heat that the system hangs (the system is set to auto-sleep on 95 degrees).

  I tried connecting to my BB from my systems but no luck. I also tried to downgrade the application to uninstall the latest version and installing the older version (version 6.0). For some reason any I can get hands on with the old version 5.0. Is there someone who has the same problem or perhaps have a solution to this problem?

  My system configurations:

  Main system:

  AMD Athlon X 2;

  4 GB OF RAM;

  Windows Server 2008 R2 Enterprise x 64 Edition

  Secondary system:

  Intel Core i5;

  4 GB OF RAM;

  Windows 7 Ultimate x 64

  Do yourself a favor and open the BlackBerry Desktop Software, which is used to synchronize your blackberry with your computer. Note the program name in the title bar and the splash screen.

  I understand that it is very clear that I won't be able to get help with this problem here - only option is to reverse engineer the software and redesign it so that his stable.

  Thank you for your time.

• Smartphones from blackBerry Desktop Software not seeing music on computer

  Recently, I replaced my computer.  I backed up the music folder and its subfolders on the old computer and restored to the new.  There is a subfolder under 'My Music' for each artist. It's the structure that was built by Windows Media Player, when I originally ripped music from the CD.

  My Curve 8330 was about 8 GB of music on it I have Sync from your old computer.  Now, when I go to the page to synchronize your music, none of the music in subfolders appears.  The only thing I see are three artists that are in the folder "music sample" supplied with the PC default.  So I don't seem to be able to re - sync.  How can I get the Desktop software to recognize all the music on my computer?  I want to just make sure that when I run a synchronization is not annihilate everything on my Blackberry.  Thank you.

  Apparently, I installed the Blackberry Desktop Software before I rebuilt my index of Windows Media Player.  I had to uninstall the Blackberry Desktop Software and resintall once I rebuilt the index WMP.  He recognizes now all music.  I hope that this will save someone else the trouble...

• BlackBerry Smartphones software more recent device

  What is the most recent software device for "BOLD"?

  The most recent operating system "BOLD" can be found as a post-it on the following Web site

  http://www.BlackBerryForums.com/General-9000-series-discussion-bold/

• BlackBerry Smartphones Software Update

  Hai everybody, I'm new as a BlackBerry user. I tried to update my BB of smartphone and pop up see the message your BlackBerry is up to date. But I I have found a new version came out with my site Web de BlackBerry operator.

  Should I stay with the current version or upgrade to the new version?

  Hello and welcome to the community!

  Only you can decide what you should and shouldn't do. As a general rule, it is good to update the operating system more recent available because this would have features, fixes and features not in older versions. If the OTA update does not offer you anything, then you can force it via PC (you can't do this on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!