long installation of upgrade Acrobat Pro 9.5.3: he has not stopped after three days
I answered a request to install the upgrade to Acrobat Pro 9.5.3. After three days, I still see "withdrawal requests". How can I stop this?
Thank you
If windows, use the (ctrl-alt-del) Task Manager
Tags: Adobe
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Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
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Hi robertr41760081,
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Hi Ryan,
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Ann Chinsang wrote:
I can not re - save files
Why? What is the procedure that you follow? What is the error message?
Ann Chinsang wrote:
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Hello - I have Acrobat Pro XI and that you do not have a pdf driver
FWIW - you have posted on the forum of "Adobe Reader".
This means that you are using Adobe Reader (free to download, free to install, free to use the app).
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If it is used Acrobat (the I have to pay to play app) then try a "repair".
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Adobe: thanks a lot for the creation of a headache a massive support for your customers! Your ability to set ourselves on knows no bounds.Let me start by saying that we are sorry that you encounter the problem that you are. However, you must understand why you have these pains and hopefully prevent from happening in the future.
Adobe has NEVER supported the installation of multiple versions of Acrobat on the same computer. Not on Windows and not Mac.
We are aware that some of our clients choose to use this configuration not supported AGAINST OUR RECOMMENDATIONS, however, is NOT supported. Therefore, the law of modernization of XI Acrobat Acrobat DC is just that - an UPGRADE. It is not a "install a new piece of software next to my old". Just like when you apps from the Mac App Store, or with the browser Chrome - update/upgrade you do not get to keep the old software, you simply get the new shiny thing.
Regarding plugins - it seems that some of you were installing your plugins inside the app on the Mac package. It is also a NOT RECOMMENDED since Acrobat X configuration, when we enabled support for a plugin folder external - precisely for this reason - that when uninstall us an application it also uninstall the plugins included. If they were in the right external folder, they would have been left alone. Although, as Andrew said, none of the plugins would continue to run on Mac.
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Hello
A quick check of my Adobe account reveals that I purchased Abobe Acrobat IX (9) Pro in 2010, and then either purchased or upgraded to XI (11) Pro level in 2013. These were installed on a PC running Windows 7. I recently bought a PC running Windows 10 / 64-bit and want to reinstall Pro XI. I did a fresh download of the installer Pro XI. However, when I tried to install it, I get an error message saying "this patch package could not be opened. Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. "Can someone help me solve this? Some things to note:
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Thank you
Unfortunately, it did not work. I opted for a subscription to Adobe Acrobat Pro DC which has installed without any problem and seems to work correctly.
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Best,
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